Customer Service Representative – ConfieJoin the Coolest Call Center!
Confie is a shared service center, originally from the United States, mainly in the areas of California, Nevada, and Arizona.
Its clients are primarily insurance companies in the vehicle and medical sectors, each with more than 60 lines of business.Legal BenefitsIMSSAFOREInfonavitVacations in accordance with the lawVacation Premium (25%)Christmas Bonus (Aguinaldo)Profit Sharing (PTU)Paid Leave (Maternity and Paternity)Additional BenefitsWeekly PaySavings Fund (2.5%)Paid Leave for marriage and loss of immediate family membersMinor Medical InsuranceLife Insurance (Coverage up to MXN 250,000)Balance Days (Additional paid days off)Creditas (Payroll-deducted loans)TripBeat by RCI – Travel membership (offers and promotions on trips and experiences)Optional BenefitsDental InsuranceEmployees' Mortuary FundFamily Mortuary FundSavings AccountOPL by AON – Car and motorcycle insurance for employees and extended family membersRequirementsEnglish proficiency at B2 level or higherStrong communication and active-listening skillsBasic computer skillsAt least 1+ year of call center experience (Must)Customer service experienceYou must be available to work full-time.ResponsibilitiesIncoming/outgoing calls, providing accurate and helpful informationSupports customers with inquiries, account questions, and general assistanceTroubleshoots basic issues and escalates complex cases when necessaryDelivers a positive and empathetic customer experienceDocument interactions clearly and efficientlyDon't miss out on the opportunity to be part of a growing team and make a difference in customer experience!
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📌 Customer Service Representative (Xico)
🏢 Confie
📍 Xico