Company Overview:
DiDi Global Inc. is the world's leading mobility technology platform.
It offers a wide range of app-based services across markets including Asia-Pacific, Latin America and Africa, including ride hailing, taxi hailing, chauffeur, hitch and other forms of shared mobility as well as auto solutions, food delivery, intra-city freight, and financial services.
DiDi provides car owners, drivers, and delivery partners with adaptable work and income opportunities.
It is committed to collaborating with policymakers, the taxi industry, the automobile industry and the communities to solve the world's transportation, environmental and employment challenges through the use of AI technology and localized smart transportation innovations.
DiDi strives to create better life experiences and greater social value, by building a safe, inclusive and sustainable transportation and local services ecosystem for cities of the future.
LI-Hybrid Team Overview:
Being part of the Driver Growth Operations team will give you the unique opportunity to build and optimize the supply engine of the leading mobility platform.
In this role, you will help transform Driver Management into a high-impact, scalable supply capabilities model across Spanish-Speaking LatAm.
Our team builds data-driven acquisition and engagement systems that structurally improve user lifecycles, boost lifetime value, and enhance platform preference.
Role Responsibilities:
This role owns the engine that develops and scales our network of experienced drivers, the mentors and leaders who train, retain, and grow the broader base.
You will run it end to end: the supply planning, the product tools these leaders rely on, the performance frameworks that make the impact measurable, and the team that executes it.
The role is measured by outcomes,



specifically movement in driver retention and productivity, and it carries genuine product ownership alongside a global technology team.
It suits an operator who builds durable systems at scale and measures their impact.
- **Supply engine ownership**: Design and run the capacity planning, recruitment, selection, and certification pipeline for our driver-leader network across SSL.
Own the supply forecast so city expansion and program growth are never constrained by bottlenecks.
- **Product pipeline ownership**: Act as the primary business owner for the product features these leaders use (payments, task modules, group lifecycle mechanics, prioritization).
Write requirements, align with global product teams, and hold the roadmap accountable to field needs.
- **Performance and impact narrative**: Define the metrics that measure quality, use them to drive lifecycle decisions, and own the story that connects the work to driver retention and productivity.
Be able to present to senior leadership how it moves business OKRs.
- **System architecture**: Build, document, and continuously improve the playbooks and quality standards that develop driver-leaders from first session through tenure.
The goal is a measurable lift in retention, not a single training event.
- **Cross-program influence**: Operate at program level.
Coordinate across program leads, events, BPO,



and product partners so the supply layer stays synchronized with acquisition and competitive dynamics across all active markets.
- **People leadership**: Develop and grow people, and build a team that executes with high autonomy and clear accountability.
Your role is to set the standard and unblock.
Role Qualifications:
- **Operational leadership experience**: 4 to 6+ years in operations or program management at regional scale, ideally in tech, marketplace, or consumer-facing platforms, with a track record of building systems that outlast your direct involvement.
- **People leadershi**p: Proven experience developing and growing people, comfortable with both coaching and accountability, and able to judge when to support and when to push.
- **Strategic communication**: Able to translate operational results into senior-facing narratives that connect daily work to business outcomes, with the presence to hold a room with senior leadership.
- **Influence without authority**: A consistent ability to align people you do not manage, across product, BPO, country operations, and global stakeholders, without relying on formal authority.
- **Analytical fluency**: Strong, hands-on data skills.
You independently pull, structure, and interrogate data to make decisions, write SQL daily to answer your own questions rather than waiting on others, and build the models and dashboards that track the program.
You can defend a number and spot when one is wrong.
- **Professional communicatio**n: Fluent in Spanish and professional-level English (required), comfortable interfacing with global product teams, including China-based counterparts.
- **Marketplace or program ownership background** (preferred): Experience in the gig economy, ride-hailing, two-sided marketplaces, or scaled multi-market

📌 Driver Growth Operations Manager (Xico)
🏢 Didi Global
📍 Xico