OverviewAt SpotOn, we're helping restaurants and small businesses compete and win with adaptable payment and software technology—backed by real people who really care.
From seamless point-of-sale systems to integrated restaurant management solutions, every SpotOn tool is designed to help local businesses increase profits and create better experiences for their customers and employees.Recently, SpotOn was:Named one of Fast Company's Most Innovative CompaniesAwarded Great Places to Work and Built In's Best Workplaces for the fourth year in a rowSelected as the Best Overall Restaurant POS by NerdWalletRated the top-rated point-of-sale (POS) for restaurants, bars, retail, and small businesses by Capterra usersWe're committed to caring hard and moving fast so that we can continue to grow and make a positive impact together.That's where you come in.ResponsibilitiesThe Tech Expert provides hardware and tech support for payment devices, printers, and peripherals.
This role requires a strong technical background, troubleshooting skills, and excellent customer service to assist with hardware-related issues.Key ResponsibilitiesHardware & Technical SupportDiagnose and resolve issues with payment devices, printers, and scanners.Guide customers through setup, configuration, and firmware updates.Troubleshoot connectivity issues (USB, Bluetooth, Wi-Fi, TCP/IP).
Support POS system integrations and basic OS navigation (Windows, Android, iOS).
IT & Networking Basics (Must-Have)Assist with network setups, IP configurations (Static vs. DHCP), and connectivity diagnostics.Explain basic commands (e.g., PING, CMD) and guide customers through cabling setup.Differentiate between modems, routers, and switches for troubleshooting.Customer-Centric Support (Must-Have)Communicate technical solutions clearly and avoid jargon.Handle calls professionally,



managing frustrated customers with empathy.Follow escalation procedures and document cases accurately.Problem-Solving & TroubleshootingUse step-by-step workflows to identify root causes (hardware, software, or user error).
Collaborate with senior teams on complex issues outside standard procedures.Multitasking & OrganizationManage multiple cases efficiently and prioritize based on SLA requirements.Use CRM systems (Salesforce preferred) to log cases and track resolutions.Tools & System KnowledgeOperate ticketing systems (Zendesk, Freshdesk, Salesforce).
Utilize remote support tools (TeamViewer, LogMeIn) for troubleshooting.Interpersonal & Teamwork SkillsShare knowledge with teammates to improve support efficiency.Stay composed under high call volumes and adapt to new updates quickly.Ideal Candidate SkillsStrong hardware and networking troubleshooting skillsClear and assertive communication with customersAbility to multitask and manage case documentation effectivelyExperience with CRM and remote support toolsTeam-oriented with a problem-solving mindsetWhat We OfferBase Salary: $18,****** MXN + Performance Bonus: $3,****** MXNFood Vouchers: $1,****** MXN per monthComprehensive Benefits: Law benefits, SGMM, Visual Insurance, Dental Insurance, Life InsuranceWork-Life Balance: Two days off per weekPerks: Total Pass (gym membership), Career Development & Growth OpportunitiesThis role is ideal for a tech-savvy professional who enjoys problem-solving, customer interaction, and working in a fast-paced support environment.SpotOn is an equal employment opportunity employer.
Qualified candidates are considered for employment without regard to race, religion, gender, gender identity, sexual orientation, national origin, age, military or veteran status, disability, or any other characteristic protected by applicable law.SpotOn is an e-verify company.Seniority levelEntry levelEmployment typeFull-timeJob functionInformation TechnologyIndustriesSoftware Development
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📌 Technical Support Representative (Xico)
🏢 SPOTON
📍 Xico