Logitech is the Sweet Spot for people who want their actions to have a positive global impact while having the flexibility to do it in their own way.
Job Summary
The Tech Support Specialist is responsible for enthusiastically resolving technical issues from business customers using our enterprise desktop products (mice, keyboard, webcams and headsets) and software, as well as escalations from our Tier 1 team.
Primary Job Responsibilities
Troubleshoot software, connectivity and hardware issues for customers via phone, email
Resolve escalated support tickets from our Tier 1 support team
Assist Tier 1 support team by providing guidance to resolve tickets without escalation
Provide ad-hoc feedback about trends, new issues and the voice of the customer
In periods of low technical support volume, assist with related projects
Minimum Qualifications
Minimum 3 years of experience in a technical support role, with at least 1 year providing remote support via phone
Minimum 3 years providing support for Windows, Mac, bluetooth, wireless and USB products
Minimum 2 years providing support for software used with hardware
Experience providing support for IT/office users
Fluent English and Spanish
Helpful Knowledge And Skills
Experience quickly learning how to troubleshoot new technologies and communicate them to others
Strong knowledge of USB, wireless and Bluetooth technologies
Experience with Salesforce, Oracle, Zendesk support ticketing systems
Knowledge of common IT office equipment, technology, standards and technology
Excellent communication skills




Strong and verifiable knowledge of customer care processes and techniques
Experience in QA and SQA testing
Experience in Confluence, Asana and other knowledge management systems
Education
4‐year degree or equivalent experience
Work Environment
Most positions are open to work from home from most locations.
Our hybrid work model allows some employees to work remotely while others work on‐premises.
Within this structure, you may have teams or departments split between working remotely and working in‐house.
Benefits
We offer comprehensive and competitive benefits packages and working environments that are designed to be adaptable and help you to care for yourself and your loved ones, now and in the future.
We believe that good health means more than getting medical care when you need it.
Logitech supports a culture that encourages individuals to achieve good physical, financial, emotional, intellectual and social wellbeing so we all can create, achieve and enjoy more and support our families.
Benefits may vary by location.
EEO Statement
All qualified applicants will receive consideration for employment without regard to race, sex, age, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or on the basis of disability.
Accommodation Statement
If you require an accommodation to complete any part of the application process, are limited in the ability, are unable to access or use this online application process and need an alternative method for applying, you may contact us toll free at *************** for assistance and we will get back to you as soon as possible.
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📌 Technical Support Representative - Enterprise & Desktop (Torreón)
🏢 Logitech
📍 Torreón