Schedule: Availability required (rotating shifts if needed)ResponsibilitiesProvide first-level technical support to end users across different accountsAct as a backup resource supporting multiple projects, ensuring operational continuity across assigned accountsTroubleshoot hardware, software, and network issuesManage and resolve incidents through ticketing systems (ServiceNow, InvGate, or similar)Escalate complex issues to appropriate teamsSupport user account management (Active Directory basics)Ensure timely resolution aligned with SLA commitmentsDeliver excellent customer service in English and Spanish1–3 years of experience in Service Desk / IT SupportAdvanced English (C1+ or higher) – mandatoryQualificationsWindows ***** troubleshootingOffice 365Basic networking (IP, DNS, VPN)Active Directory (user administration)Experience with ticketing tools (ServiceNow,



InvGate, etc.)Strong communication and problem-solving skillsAvailability to work adaptable schedules if requiredBenefits and Team EnvironmentProfessional growth opportunitiesContinuous learning environmentDynamic and collaborative teamPrivacy Notice: The personal data provided will be used solely for recruitment and selection purposes.
For more information, please consult our Privacy Notice on our official website.At OpenService, we have been providing innovative solutions in Information Technology for three decades.
And now we are looking for talent for the Bilingual Service Desk Analyst position.
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📌 Bilingual Service Desk Analyst (Ciudad Apodaca)
🏢 Openservice S. A. De C. V.
📍 Ciudad Apodaca