What you'll do:Job SummaryProvide single point of contact for commercial support to our distributors and sales engineers and interact frequently with Eaton's manufacturing plants and warehouses.
Candidate should demonstrate the ability to manage multiple tasks.Job Responsibilities:Fulfill order management related activities for distributorsDrive customer affinity by delivering exceptional Customer Service (meeting or exceeding phone and email metrics as well as team service level agreement)Identify and implement process improvementsMaintain daily usage of the Customer 360 toolChange notice managementFacilitate proper and efficient information flow in an effort to meet or exceed customer needs and departmental and division wide performance expectationsAbility to handle high-pressure, fast-paced environment requiring diligence to detailProven analytical and critical thinking skillsAbility to constructively manage conflicts and discrepancies towards positive resolutionPrioritizing customer demand to assist with improved product flowWork with finance team to resolve customer credit requestsStrategic Accounts ManagementBack Order and Back Log AnalysisCorrect assignment for other Divisions requestPortal web maintenanceMaintain safe, clean working environment in compliance with all Eaton safety standards, Life Saving Rules,



and daily 5S+ requirements to help build a Zero Incident Culture.Qualifications:Education level required: Bachelor degree necessary.Years and area of experience required: Minimum 1 year customer interaction/support experience.Technical knowledge:Knowledge of CRM software and SAP or VISTAStrong knowledge of Microsoft Office (word, excel, email, internet)Strong written and verbal communication skillsIntermediate English proficiency, able to maintain effective business conversations.Soft skills:Drive for resultsMakes Decisions & Solves ProblemsDemonstrates a Collaborative StylePromotes and Champions ChangeBusiness AcumenPursues personal developmentTeam workAll positions may require participation in video and in-person interviews as part of the hiring process.
All candidates will be evaluated based on job-related competencies, and all candidates' privacy rights and data security will be protected in accordance with applicable laws.We are committed to ensuring equal employment opportunities for job applicants and employees.
Our recruitment processes use balanced selection criteria and avoid unlawful discrimination against applicants on the basis of their age, colour, disability, marital status, national origin, gender, gender identity, genetic information, race or racial origin, religion, sexual orientation or any other status protected or required by law.
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📌 Customer Service Representative (Santiago de Querétaro)
🏢 Eaton
📍 Santiago de Querétaro