**Description**:
**#LI-AS1**
**#boost******
**Gordian Staffing, A New Way of HR**
We focus on helping small and medium-sized enterprises in the United States and Canada to make business more accessible by offering specialized services and providing high-quality people solutions for those organizations, constantly growing and looking for better results in their markets.
**Our client**:
A team of professionals providing a full range of customized management and financial services across the southern U.S, having an extensive footprint in Florida and Texas.
**Position Responsibilities**:
The Customer Service Representative focuses on delivering the best service while complying with procedures and rules set by the company.
- Handle a high volume of incoming calls.
This person will be the first point of contact.
- Process work orders through CRM.
- Provide knowledgeable answers to homeowners about HOA rules, Architectural reviews, accounting questions, billing, maintenance, etc.
- Handle complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution.
**Schedule**
**Monday to Friday**
**_ Regular schedule _**:
- 7:00 a.m.



to 4:00 p.m., Mexico City time
**_ Daylight savings _**:
- 6:00 a.m. to 3:00 p.m.
Mexico City time
**This position is remote, but you'll be required to visit our offices in CDMX or GDL on the first day, expenses are covered by yourself**
**We Offer**
- Remote Work.
- Work Stability.
- Computer equipment (Laptop, Monitor, and Headset).
- Christmas bonus of 30 days (Aguinaldo).
- 12 vacation days after the first year.
- 25% vacation bonus
- IMSS.
- Major medical insurance since day 1.
**After the 3-month probation contract, we add the following**:
- Minor medical insurance
- Food vouchers (10% of the gross salary monthly).
- Restaurant tickets (~$2,060 MXN. monthly)
- Saving fund (8% of the gross salary).
- Life Insurance
**English Resume is required**
**Available only for people located in Mexico**
**Requirements**:
- Around 3 years of experience in a similar position.
- Experience handling American Customers
- Strong writing skills.
(provide writing sample)
- Strong de-escalation skills.

📌 Customer Service Representative (Guadalajara)
🏢 Gordian Staffing
📍 Guadalajara