**JOB DUTIES**:
- Process and manage customer orders, monitoring progress to ensure timely and accurate fulfillment.
- Provide proactive communication to customers, branches, and vendors while supporting customer order reporting needs.
- Address and resolve standard inquiries, demonstrating a working knowledge of company products, services, and policies.
- Work with internal teams to resolve customer issues that require additional coordination or review.Contribute to the refinement of existing customer service processes by identifying areas for efficiency improvements or clarification.
- **YOU MUST HAVE**:
- 1+ years of experience in a customer service role, handling inquiries, resolving issues, and delivering high-quality client support.
- Advanced English proficiency, both written and spoken.Familiarity with the wholesale distribution industry, particularly in security, AV (audio/visual),



and low-voltage products.
- **WE VALUE**:
- Experience using Microsoft Office Products
- Salesforce ExperienceFamiliarity with the P21 (Prophet 21) ERP system
**WHAT'S IN IT FOR YOU**:
- Benefits that go beyond Mexican labor law, ensuring your well-being and peace of mind.
- A collaborative and inclusive work environment where your contributions are valued.
- Opportunities for continuous professional growth and skill development through training, mentoring, and challenging projects.
- Access to cutting-edge tools, resources, and a supportive team to help you excel.The chance to work with a integral, innovative company shaping the future in its industry.
LI-CM1
LI-Hybrid

📌 Customer Service Associate Ii (San Luis Potosí)
🏢 Adi Global Distribution
📍 San Luis Potosí