Description:
As a **Unit Manager**, you will be responsible for leading and developing a team of Customer Service Representatives (CSRs) to ensure top-tier service and performance.
You will oversee daily operations, set team goals, provide coaching, and implement best practices to drive efficiency and customer satisfaction.
This role requires strong leadership, problem-solving skills, and the ability to adapt to business needs.
**Requirements**:
**Responsibilities**:
- Monitor performance and provide coaching to drive success
- Ensure high-quality customer interactions and problem resolution
- Develop strategies to improve team productivity and efficiency
- Communicate effectively with team members and leadership
- Conduct team meetings, presentations, and performance reviews
- Address challenges proactively and foster a positive work environment
- Adapt to schedule changes based on business demands
**Requirements**:
- **2-3 years of call center leadership experience**:
- Proven ability to **build, lead, and motivate a team**:
- Strong **analytical and problem-solving skills**:
- Excellent **communication and time management skills**:
- **Flexibility to provide overnight coverage

📌 Unit Manager (Customer Service) (Monterrey)
🏢 Sequium Asset Solutions
📍 Monterrey