**Location(s)**: Aguascalientes
**Job Schedule**:Full time-On site
**Education Requirement**: High school diploma
Shape the Future of Mobility at Nissan: Launch Your Career, Drive Innovation
We are currently looking for a Collections representative to join our team in Aguascalientes.
In this role you will be negotiating resolutions for accounts that are 5-59 days past due.
Provides customer service by adhering to a call plan and by demonstrating NMAC/IFS Core Values.
Contributes to building brand value and achieving enduring profitable growth.
**A Day in the Life**:
- Stays available to receive outbound and inbound phone calls on delinquent accounts, resolving delinquencies by negotiating payment arrangements that will benefit both NMAC/IFS and consumer.
- Researches and finds a solution for customer's disputes, questions and concerns related to the account status and delinquency.
- Maintains standard delinquency percentages and clearance ratios for individual portfolios, thereby achieving standard scores on Quality Assurance phone monitors.
**Who We're Looking for**:
**Required**:
- Education requirements: High school diploma
- List of required skills and qualifications: Basic understanding of the auto finance industry, Empathetic with difficult situations & Active Listening
- Knowledge of Excellent Customer Service Techniques (Call Center based preferably)
- Fluent English
- MS Office Intermediate
- Ability to perform work onsite at Aguascalientes.
- Schedule:
- Availability to work 48 hours per week
**Desired**:
- Bachelor's degree.
**What You'll Look Forward to at Nissan**:
**Career Growth and Continuous Learning Opportunities**: Benefit from diverse career paths, cross departmental moves, and innovative learning platforms.
Enhance your skills through seminars,
leadership training, and tuition reimbursement programs, all while playing a vital role in shaping the
future of transportation.
From day one, you'll have the support to tackle challenges and contribute to
impactful solutions across our organization.
**Rewards**: Nissan offers a comprehensive benefits package to support the well-being and success of us
employees, with offerings that may vary by location and role.
**NISSAN FOR EVERYONE**
People are our most valuable assets, and diversity and inclusion are essential to maximizing the power of each team member.
Our Corporate Diversity Initiative ensures our workplace meets the unique needs of our employees and customers.
We are committed to creating a culture where everyone belongs and
feels respected, valued, and heard.
Nissan values inclusion in all areas of our business, striving to mirror the diversity of our customer base and communities.
Join us in our commitment to diversity and inclusion.
Aguascalientes Aguascalientes Mexico