**Role Overview**:
**PIC, a Genus Company,** has an exciting opportunity.
We are looking for a **Supply Chain Customer Service Coordinator (onsite).
**
The Supply Chain Customer Service Coordinator generates the Customer Service level reports for the Supply Chain.
Brings to Sales special reports like genetics index delivery performance.
Provides follow-up for customer observations or claims.
Support credits requirement.
Set up new customers in system including logistic parameters in coordination with Logistics and provides training to customers in the portal.
Fulfill sales orders in system not provided by the Portal.
Provides reports and analysis of management information for the LATAM Supply Chain.
This is an office-based position, in the city of Querétaro, México.
No travel required.
**You Will**:
- Build knowledge of the company, processes and customers
- Require knowledge and experience in own discipline; still acquiring higher-level knowledge and skills
- Solve a range of straightforward problems
- Analyze possible solutions using standard procedures
- Receive a moderate level of guidance and direction
- No supervisory responsibilities but provides guidance to new team members
- Solve problems in straightforward situations; analyzes possible solutions using technical/functional experience and judgment and precedents
- Explain in-depth information to others in straightforward/non-contentious situations
- Customer Service level and analysis reports of management information
- Special Sales requirements like genetics index delivery performance and follow up for customer observations or claims
- Set up new customers in system
- Provide training to customers in the portal
- Follow up for customer observations or claims including credits support




- Support for new projects developments
- General coordination with the Supply Chain areas
- Support other Customer Service area positions as need it
- Support SC Manager as need it
LI-GL1
**Requirements**:
**Required**:
- Minimum bachelor ́s degree
- Desirable Passport and US VISA
- One year of experience in Customer Service and 2-3 years of experience in Administration or similar
- English as a second language
- Computer knowledge in Microsoft Office
- Desirable Supply Chain and ERP system knowledge
**Business Overview**:
- Genus se esfuerza por proporcionar a los productores de carne de vacuno, leche y cerdo un ganado reproductor superior que permita la producción de proteínas animales asequibles y nutritivas para los consumidores.
**PIC** es la división porcina con la misión de ser pionera en la mejora genética animal para ayudar a alimentar al mundo.
- En la actualidad, **PIC** abastece a más del 70% de los principales productores de carne de cerdo del mundo.
Empleamos directamente a personas en 18 países de todo el mundo y nuestros productos están disponibles en más de 50 países de todo el mundo.
Somos un equipo diverso, desde científicos a equipos de ventas, pasando por personal de producción y atención al cliente, y a todos nos une la pasión por producir carne de cerdo nutritiva y asequible y el compromiso con la mejora continua.
**Benefits Overview**:
- Seguro de gastos médicos mayores
- Seguro de gastos médicos menores
- Beneficios flexibles médicos
- Protegido de Vida
- Fondo de ahorro: 13%
- Bono anual: 10%
- Vales de despensa: 10% topado.
- Aguinaldo 30 días
- Vacaciones conforme ley: 12 días al primer año aniversario.
- Prima vacacional
**Equal Employment Opportunities**:

📌 Supply Chain Customer Service Coordinator (Santiago de Querétaro)
🏢 Genus
📍 Santiago de Querétaro