**Job Information**:
Department Name
- INFORMATION TECHNOLOGY
Job Type
- Full time
Industry
- IT Services
Service Now Ticket
- INC*******
Modality
- On Site
Work Experience
- 0-1 year
Assigned Recruiter Contact
Date Opened
- 09/25/2025
City
- Tijuana
State/Province
- Baja California
Country
- Mexico
Zip/Postal Code
- *****
In the Jr Tech role, the main responsibilities include providing advice and support to end-users, answering queries, and addressing system and user issues promptly and professionally.
**Responsibilities and functions**
- Keeping inventory accurate and assessing the requirement for IT equipment
- Managing laptop/desktop imaging and configuration, desk setups, equipment distribution, and collection
- Work with supplier warranty to repair IT equipment
- Attend the resolution of doubts or requests for information from the users
- Resolve basic tickets
- Provide maintenance on equipment, including:
- Hardware parts replacement
- Software installations and updates
- Physical maintenance of equipment
- Backup information
- Structured cable basic troubleshooting




- Telephony basic support
- If needed, move equipment from one location to another
- Other IT-related functions and projects as requested
**Requirements**:
- Bachelor's degree
- Upper-intermediate English level
- Specialized knowledge:
- Basic experience in Helpdesk IT at Call Center
- Service Now knowledge or any other ticket-handling system
- Remote desktop software
- Computer Knowledge: MS Office: Word, Excel, PowerPoint, Forms (Advanced)
- Experience: 1 year in similar roles (Desirable)
- Service Oriented
- Problem Solution
- Communication
- Attention to detail
- Proactive work ethic
**Benefits**:
- Competitive weekly salary
- Excellent location (Zona Río, Tijuana)
- Legal benefits
- Christmas bonus
- Savings fund
- Profit sharing (PTU)
- Vacation days
- Vacation premium
- Extra paid days off
- Private medical insurance and preventative care
- Friendly work environment
- Financing and discounts at local restaurants and coffee shops
- Growth opportunities

📌 Jr. It Technician (Tijuana)
🏢 Seguros confie
📍 Tijuana