Summary:
Associate Tech Service Specialist is an independent and self-driven player in his field.
Considered as an asset in a product team being able to solve a wide range of complex incidents and technical challenges while shifting focus from being reactive to becoming proactive.
Impact:
- Actively contributes to tasks in the product that focus on removal of waste, self-service, automation, correct immediate ticket routing etc.
- Active global collaboration within the product and if needed in the bigger organization.
Shares knowledge and information, seeks to learn best practices.
- Takes ownership of tasks prioritized in the product.
- Takes a data driven approach when working on initiatives.
- Drives and facilitates agile ceremonies.
Knowledge:
- Hardware troubleshooting: Understanding of computer hardware components, peripherals, and troubleshooting techniques to diagnose and resolve hardware-related issues.
- Operating systems: Familiarity with different operating systems such as Windows, macOS including installation, configuration, and basic troubleshooting.
- Networking basics: Understanding of fundamental networking concepts like TCP/IP, DNS, DHCP, and Wi-Fi to assist with network connectivity troubleshooting.
- ITSM Knowledge:
fundamental knowledge of ITIL and Agile.
- Security awareness: Understanding of common security threats, such as malware and phishing, and knowledge of basic security practices to protect systems and data.
- Mobile devices: Familiarity with mobile operating systems (iOS, Android), basic troubleshooting,



and configuration of mobile devices (smartphones, tablets).
- Remote support: Ability to provide remote assistance to end users using remote desktop tools or other remote support software.
- Cloud computing: Familiarity with cloud platforms (e.g., AWS, Azure)Leadership:
- Actively collaborates to increase product performance
- Drive metrics, indicators, and user stories by engaging the teamCommunication:
- Engages with end users, listens and acts on feedback
- Communicates and works with stakeholder and colleagues from different teams to take inputs to be considered to prioritize backlogs, solve problems and/or increase outcome.
Leadership:
- Actively collaborates to increase product performance
- Drive metrics, indicators, and user stories by engaging the team
Communication:
- Engages with end users, listens and acts on feedback
- Communicates and works with stakeholder and colleagues from different teams to take inputs to be considered to prioritize backlogs, solve problems and/or increase outcome
**What's in it for you?
**
Here are some of what to expect:
**Family**Care**Leave -**We offer enhanced paid leave options for those important times.




**Insurances -**All colleagues are covered by our life and disability insurance which provides protection and peace of mind.
**Wellbeing**- We want you to be your best self, so you'll have access to the Headspace App and lots of wellbeing initiatives and programs run by local teams where you are based
**Colleague**Discount**- We know you'll love to build so from day 1 you will qualify for our generous colleague discount.
**Bonus**- We do our best work to succeed together.
When goals are reached and if eligible, you'll be rewarded through our bonus scheme
**Your workplace -**You'll find this at the top of this advert and when you join the team, we'll confirm this with you.
We strive to create a diverse, dynamic and inclusive culture of play at the LEGO Group, where everyone feels safe, valued and they belong.
We support our employees in being there for the moments that matter in life and celebrate families of all kinds, the loved ones that make us who we are.
Being part of the LEGO Group also means taking part in our annual Play Day, playing a part in building a sustainable future and continuing our mission to "inspire and develop the builders of tomorrow."
Thank you for sharing our integral commitment to Children's Rights.
We conduct drug screening as a part of our drug free workplace policy and in support of our commitment to the health and safety of our employees.
Just imagine building your dream career.
Then make it real.
**Join the LEGO® team today.

📌 Associate Tech Service Specialist (Monterrey)
🏢 Lego
📍 Monterrey