Position at Confluent Japan GK_
With Confluent, organisations can harness the full power of continuously flowing data to innovate and win in the modern digital world.
We have a purpose that drives us to do better everyday - we're creating an entirely new category within data infrastructure - data streaming.
This technology will allow every organisation to create experiences and use the power of data in ways that profoundly impact the way we all live.
This impact is our purpose and drives us to do better every day.
One Confluent.
One team.
One Data Streaming Platform.
Data Connects Us.
**About the Role**:
**What You Will Do**:
- Lead a team of customer success personnel in Japan to provide exemplary service to the regional customer base
- Act as trusted advisor and point of escalation for customers and deliver creative solutions to leverage cross-functional resources to solve customer issues.
- Represent Customer Success leadership in the region by collaborating with leadership from Support, Professional Services & Sales teams to drive customer retention and expansion.
- Focus on sales, renewals & consumption KPIs and report those to business stakeholders.
Continuously work to improve and scale the Customer Success organization by sharing process frameworks, tools, and best practices that can be easily adapted to increase organizational development and efficiency.
- Collaborate with sales and other field teams on addressing issues impeding customers' success with Confluent products and expansion of use within an account
- Communicate directly with the product management and engineering teams to address issues that necessitate attention from those teams
- Regularly meet directly with customers to help manage escalations,



assist sales in positioning the right service plans for their accounts, and develop relationships with key customers
**What You Will Bring**:
- 10+ years experience in pre-sales, services, technical support, customer-facing engineering, operations, or similar environments, handling highly complex issues
- 5+ years at the Management level, managing manager and senior manager, reports providing support to large enterprise customers
- Seasoned ability to interface with all levels of management both internally and externally
- Experience building and managing a managed/SaaS service pre-sales and customer success team
- Must be capable of influencing and dealing confidently and professionally at the executive level with stakeholders internally and with customers
- Ability to respond to high-profile, high-impact customer/product escalations in a way that drives customer satisfaction and earns their trust
- Exceptional presentation and communications capabilities.
Confidence presenting to a highly skilled and experienced audience, including enterprise architects and C-level executives
- Clear, consistent demonstration of self-starter behavior and autonomous work with a desire to tackle hard problems
**Come As You Are**
At Confluent, equality is a core tenet of our culture.
We are committed to building an inclusive integral team that represents a variety of backgrounds, perspectives, beliefs, and experiences.
The more diverse we are, the richer our community and the broader our impact.
Employment decisions are made on the basis of job-related criteria without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other classification protected by applicable law.

📌 Japan Csg Manager (México)
🏢 confluent
📍 México