Responsible for dealer returned parts for imported vehicle first level triage
PRAS plus database updates on returned parts
Proactively participates in short loop for first level triage report out and follow up
Assists in Root Cause through first level triage
Leads Cross Regional Warranty Table report development and presentation for NA Market
Assists with Imported Vehicle root cause analysis at QEC with Engineering
Utilizes Quality Databases Quantic, Palantir, DealerConnect, StarParts, etc to mine data for Root Cause Analysis
**Basic Qualifications**:
Bachelor degree in Automotive Technology or related Engineering field from an accredited university
3+ years' experience in engineering, manufacturing, supplier operations or quality
Project management skills
Organized and goal oriented
Experience with data analytics
Strong sense of accountability and ownership
Skill Set




Proactive personality - willing to go support European plants and Engineering team when requested
Logical problem solver with the ability to distill potential root cause from dealer narrative from vehicle level knowledge
Green or Black Belt Problem Solver accredited
Strong presentation skills, must be comfortable with exposure and presenting to Leadership on a regular basisOur benefits reflects the FCA commitment to helping you reach your personal and professional goals.
In addition to an environment that promotes career development, we offer benefits for a healthy lifestyle and a rewarding future, designed to take care of you and your family, in various stages of life.
As a general company, our employee packages will vary by country, customary norms and the legal entity into which you are hired.

📌 Product Quality Improvement Specialist (Xico)
🏢 FCA
📍 Xico