PURPOSE
The Billing Dispute Specialist I is responsible for working directly with customers, internal employees, and our carrier partners to answer questions and resolve issues, while maintaining a high level of customer service throughout all communications.
ESSENTIAL DUTIES & RESPONSIBILITIES
- Research and resolve billing related inquiries and discrepancies
- Provide detailed explanations to customers regarding discrepancies, provide suggestions/solutions, and work with customer to obtain all required documents for dispute submission
- Submit dispute to carrier partners for resolution; maintain follow up with both carrier and customer until resolution is met
- Submit credit requests for customers and sales staff as necessary
REQUIRED KNOWLEDGE/SKILLS/ABILITIES
- Be a motivated team player with a strong desire to succeed in a fast-paced environment
- Demonstrate eagerness to acquire knowledge and skills, expanding job capabilities
- Strong problem-solving, organization and communication skills
- Ability to adapt quickly to changing priorities and processes
- Comfortable in a fast-paced, results-oriented environment
- Ability to quickly establish credibility and provide clear communication across all levels of the organization
- Comfortable managing workload independently and effectively
**QUALIFICATIONS/EDUCATION**:
- High school diploma
- Bachelor's degree in communications, Business, Marketing, Management, or other business-related fields preferred
- 0+ years of billing, collections, logistics or related experience