This position is responsible for performing complex system security administration functions, including creating client/customer profiles and accounts, user ID setups, assigning access rights and assign/test connectivity.
Assignments are based upon tasks within the framework of well defined account tools, procedures, company standards and policies.
Other functions include maintaining existing accounts, updating user information, adding/removing orders, deleting/adjusting accounts as requested by Marketing or contractual changes.
**Responsabilities**:
- Performs or assists in troubleshooting and diagnosing production problems; correct identified problems.
- Makes decisions and resolves problems.
- Seeks out information and data to evaluate, prioritize and formulate best solutions or practices.
- Ability to take full ownership and control of a problem or issue with minimum supervision.




**Qualifications**:
- High school diploma or equivalent experience.
- Minimum of two years of customer support experience.
- Working knowledge of reporting tools, Google Suite and Excel.
- **Excellent oral, written and communication skills (Spanish and English).
** Initially, this position will require an in-person training program with the possibility of eventually converting to a hybrid or fully remote model.
**About the role**:
- This position will initially require **coming to our office during the training period**.
Our office is located at Ciudad de México Av.
Javier Barros Sierra55s-piso 7 y 8 Santa Fe, Zedec Sta Fé, Álvaro Obregón, ***** Ciudad de México, CDMX
LI-YL1

📌 Customer Support Administrator (Xico)
🏢 Nielsen
📍 Xico