Customer Support Specialist II - Mon-Fri - Shared Services - MonterreyMonterrey, NL *****, MexicoJob Type: OnsiteSalary Type: SalaryReq: # ****About the RoleJoin our Monterrey Center of Excellence and support our U.S. and Canada operations through accurate shipment data entry, appointment scheduling, tracking, and resolution of delivery exceptions.
People in this role work an alternate schedule.
The person in this role will work Monday through Friday from 14:00 to 23:00.What the candidate will do?
Solve Problems: Quickly review available information, determine what additional information may be needed, and make a decision about how to resolveCall First: Make calls to facilities and carriers to resolve escalations quicklyExercise empathy and understanding: Understand carrier and customer perspectives and unique challenges and treat them with dignity and respect as you resolve their issues; maintain cooperative and professional work relationships with all stakeholdersCommunicate: Provide carriers/customers with prompt updates on their escalations while maintaining facility and/or customer communication to solve the issues quicklyPrioritize: Make decisions about which issues to resolve next based on level of urgencyResolve incidents using multiple processes and use problem-solving skills to make the best decisions for Uber Freight, our carriers, and our customersShare ideas and feedback: Offer solutions to improve carrier, facility,



and customer experience with our systems and processesEscalate issues for support when neededExplain the solutions and decisions you made so we can improve processes and systemsGenerate and share ideas that lead to process improvement (efficiency) and/or carrier and customer experience improvementBasic QualificationsAdvanced English, verbal and written2 years of experience with customer interaction – or – bachelor's degree and one year of experience with customer interactionAbout Uber FreightUber Freight is a market-leading enterprise technology company powering intelligent logistics.
With a suite of end-to-end logistics applications, managed services and an expansive carrier network, Uber Freight advances supply chains and moves the world's goods.
Today, the company manages over $20 billion of freight and one of the largest networks of carriers.
It is backed by best-in-class investors and provides services for 1 in 3 Fortune 500 companies, including Del Monte Foods, Nestle, Anheuser-Busch InBev, and more.
For more, visit .
Uber Freight is proud to be an Equal Opportunity/Affirmative Action employer.
All qualified applicants will receive consideration for employment without regards to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.
We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.
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📌 Customer Support Specialist Ii - Mon-Fri - Shared Services - Monterrey
🏢 Doist
📍 Monterrey