Carestream is an equal opportunity organization.
We recruit, employ, train, compensate, and promote without regard to race, religion, creed, color, national origin, age, gender, sexual orientation, gender identity, marital status, disability, veteran status, or any other basis protected by applicable federal, state or local law.
Position Responsibilities:
Focus on resolving customer's issues to their complete satisfaction
Resolve the problems both remotely and in the field to the customers delight
Solves the customer's problem the first time
Focuses in on break fix problems with the support of the COE team
Delivers solution to the customer and CSH on time and at the lowest cost possible
Adds knowledge articles to the Service knowledge management system
Establish good communications and relationship with customers
Present a professional image and promote customer confidence
Individual will contact customers, set up appointments, and communicate effectively during onsite visits
Responsible for parts ordering and management
Timely and effective repair of customer equipment
Follow escalation processes and communicate to the appropriate level regarding problem equipment or customers satisfaction issues
Ensures data integrity in call reporting,



expense reporting and other administrative requirements
Diagnose/repair equipment according to established processes, documents, service manuals, and software tools
Performs equipment maintenance/installation according to specifications
Performs systems verification in accordance with policies and procedures
Train and provide simple repair information to customers for operating their system
Attain system/customer knowledge to maximize system performance and customer satisfaction
Responsible for assigned and back up accounts and for growing the service agreement business
Able to work on standby and respond to call outs after hours.
Some territories may require extended travel and overnight stay
Continues to develop skills towards new technologies
Required Skills & Education:
Electronic or Mechatronics or Bionic or Biomedical Engineer
Minimum one year or experience (not indispensable)
Desired Skills:
High technical skills, electrical, mechanical, software, networking Excellent team player and team building skills.
Excellent organizational skills.
Excellent analytical troubleshooting skills.
#J-*****-Ljbffr

📌 Field Engineer - Cdmx (México)
🏢 Carestream Health
📍 México