Overview
The firm, established in ****, develops comprehensive freight forwarding services tailored to meet customer needs and provides high-quality, consistent services that exceed customer expectations.
Position: Customer Care Operations Lead
Industry: Logistic Company
Location: Binan, Laguna
Schedule: Monday to Friday
Salary: Php 25,000 – Php 35,000
Work Setup: On site
Benefits
HMO
Government benefits
13th Month Pay
Sick Leave
Qualifications
Bachelor's degree holder
At least 3-5 years of experience as Customer Support Supervisor
Amenable to work in Technopark, Binan Laguna
Can attend face-to-face interview
Can start as soon as possible
Responsibilities
Manages daily back-office customer service operations,



addressing client inquiries through email and phone
Ensures responses to customer requests are timely, accurate, and professional
Provides coaching, training, and support to customer service staff to enhance performance and service quality
Generates reports on inquiry volumes, resolution times, customer feedback, and overall team performance
Serves as the main point of contact for escalated back-office customer issues
Recruitment
Initial Interview
Final Interview
Job Offer
#J-*****-Ljbffr

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