OverviewWing is on the exciting mission of redefining the future of work for companies worldwide.
We are looking to be the one-stop shop for companies that are looking to build world-class teams and place their operations on autopilot.
We're looking for a Bilingual Customer Service Representative.Position: Customer Service Representative (Remote)ResponsibilitiesManage inbound and outbound callsResolve customer concerns effectively and efficientlyBuild sustainable relationships and trust with customer accounts through open and interactive communicationEnsure customer satisfaction in every interactionKeep records of customer interactions, process and update customer accounts and file documentsFollow communication procedures, guidelines, and policiesTake the extra mile to engage customersAd hoc tasksQualificationsAt least 1-year proven experience as a Customer Service Representative in a B2C or B2B capacityExcellent English communication skills, both written and verbal (at least B2 level)Excellent phone, email, and instant messaging communication skillsSolid organizational and time management skillsTech savvy and familiar with current technologies, like desktop sharing, cloud services,



and CRMExperience with word-processing software and spreadsheets (e.g., MS Office)Knowledge of online calendars and scheduling (e.g., Google Calendar)Proactive and confident with keen attention to detailsTechnical RequirementsUSB headset with noise cancellation featureWorking webcamMain and backup computer: at least 1.8 GHz processor with at least 4GB RAMMain Internet service speed: at least 25 Mbps wired connectionBackup Internet service speed: at least 10 MbpsBenefitsPerformance incentivesJob security and stabilityPaid trainingInclusive cultureUpskilling opportunities100% work-from-homeExceptionally supportive teamOpportunities for career growthFun work environmentHoliday and overtime payBonuses, tips, and referral programSchedule***** hours per weekLocationThis is a remote jobSalaryThis is based on your experience and skills.Notes• Only qualified candidates will be invited to take the assessment and scheduled for an interview.
We have other vacancies that might interest your friends and colleagues.
They can check us out at our Jobs Website.
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📌 Customer Service Representative (Mexico) (Xico)
🏢 Wing Assistant
📍 Xico