The role of the Front Desk ReceptionistRespond to a wide variety of the guest requests by accurately assessing the needs and offering personal recommendations and touches to achieve maximum satisfaction while complying with all Four Seasons' policies.Essential FunctionsHandles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possibleResolves guest complaintsAssists in all inquiries in connection with hotel servicesResponds to all guest requests in an accurate and timely manner, making recommendations based on local knowledge and residential practicesKnowledge and SkillsEducation: High school education or equivalent experienceExperience:One to three years of experience in a luxury environmentPrior experience in Guest Experience or Rooms department is highly desirableSkills and Abilities:Knowledge of computer equipment operationAbility to read, speak,



and write English and SpanishUnderstanding and familiarity with quality standards and service standards of the hotelHighest level of integrity and transparencyApply an ethical approach to outcomes of situationsStrong interpersonal and relationship‐building skillsReasonable problem‐solving, decision‐making and conflict resolution skillsWork in a safe, prudent and organized mannerBenefitsCompetitive salaries and an annual incentive plan for managerial roles at Department Head levelShuttle service from San Lucas and San Jose del Cabo to the resortComplimentary dry cleaning for employee uniformsComplimentary room nights at Four Seasons Hotels & Resorts with discounted meals and other services at each locationIn‐house training workshops for line and management employeesComplimentary buffet‐style duty mealsEmployee Service Awards, Employee of the Month and Employee of the Year awardsAdditional property‐specific benefitsWhat To ExpectBe part of a caring team with a family spiritHave opportunities to build a successful career with integral potentialWork in a diverse and challenging environment and engage with the leadership teamBe recognized for your accomplishments#J-*****-Ljbffr

📌 Front Desk Receptionist (Santa María Tonameca)
🏢 Four Seasons
📍 Santa María Tonameca