A leading multinational company with operations across Latin America is looking for a Customer Service Specialist to support strategic business accounts and ensure excellence throughout the customer order fulfillment process.This position plays a critical role in connecting commercial, supply chain, logistics, and customer-facing teams to deliver a seamless experience while maintaining operational efficiency and service reliability.Key Responsibilities- Manage customer orders from entry through final delivery and invoicing.
- Act as the primary contact for a portfolio of regional and strategic customers.
- Coordinate closely with Commercial, Planning, Manufacturing, Logistics, Quality, and Finance teams.
- Support customers across LATAM by addressing operational inquiries and ensuring timely resolution of issues.
- Monitor order fulfillment performance and proactively identify potential supply risks.
- Review and maintain pricing information, quotations, and commercial data.
- Investigate and resolve billing discrepancies, product complaints, and service-related claims.
- Maintain accurate customer and product master data within ERP systems.
- Collaborate with global teams to align demand forecasts and operational plans.
- Contribute to continuous improvement initiatives focused on customer satisfaction and process efficiency.Qualifications- Bachelor's degree completed.
- Experience in Customer Service, Customer Operations, Order Management,



Supply Chain, or related functions.
- Strong knowledge of ERP systems (SAP experience highly preferred).
- Understanding of order management, logistics, and customer fulfillment processes.
- Advanced English communication skills (written and verbal).
- Experience working in fast-paced, high-volume operational environments.
- Strong analytical mindset and problem-solving capabilities.
- Excellent stakeholder management and communication skills.
- Ability to prioritize multiple activities while maintaining attention to detail.Preferred Experience- Background in manufacturing, consumer goods, chemicals, ingredients, or industrial sectors.
- Experience supporting customers across multiple countries within LATAM.
- Exposure to quality management systems and operational compliance standards.
- Experience working with customized products, complex supply chains, or regional order fulfillment processes.What You'll Find Here- Opportunity to work with regional and international teams.
- Exposure to end-to-end commercial and supply chain operations.
- High-visibility role supporting key customers and business performance.
- Collaborative, fast-paced, and growth-oriented environment.
- Participation in projects focused on process optimization and operational excellence.
- Professional development opportunities within a integral organization.

📌 Customer Service Representative (Xico)
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