Logitech is the Sweet Spot for people who want their actions to have a positive global impact while having the flexibility to do it in their own way.Job SummaryThe Tech Support Specialist is responsible for enthusiastically resolving technical issues from business customers using our enterprise desktop products (mice, keyboard, webcams and headsets) and software, as well as escalations from our Tier 1 team.Primary Job ResponsibilitiesTroubleshoot software, connectivity and hardware issues for customers via phone, emailResolve escalated support tickets from our Tier 1 support teamAssist Tier 1 support team by providing guidance to resolve tickets without escalationProvide ad-hoc feedback about trends, new issues and the voice of the customerIn periods of low technical support volume, assist with related projectsMinimum QualificationsMinimum 3 years of experience in a technical support role, with at least 1 year providing remote support via phoneMinimum 3 years providing support for Windows, Mac, bluetooth, wireless and USB productsMinimum 2 years providing support for software used with hardwareExperience providing support for IT/office usersFluent English and SpanishHelpful Knowledge And SkillsExperience quickly learning how to troubleshoot new technologies and communicate them to othersStrong knowledge of USB, wireless and Bluetooth technologiesExperience with Salesforce, Oracle, Zendesk support ticketing systemsKnowledge of common IT office equipment, technology,



standards and technologyExcellent communication skillsStrong and verifiable knowledge of customer care processes and techniquesExperience in QA and SQA testingExperience in Confluence, Asana and other knowledge management systemsEducation4‐year degree or equivalent experienceWork EnvironmentMost positions are open to work from home from most locations.
Our hybrid work model allows some employees to work remotely while others work on‐premises.
Within this structure, you may have teams or departments split between working remotely and working in‐house.BenefitsWe offer comprehensive and competitive benefits packages and working environments that are designed to be adaptable and help you to care for yourself and your loved ones, now and in the future.
We believe that good health means more than getting medical care when you need it.
Logitech supports a culture that encourages individuals to achieve good physical, financial, emotional, intellectual and social wellbeing so we all can create, achieve and enjoy more and support our families.
Benefits may vary by location.EEO StatementAll qualified applicants will receive consideration for employment without regard to race, sex, age, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or on the basis of disability.Accommodation StatementIf you require an accommodation to complete any part of the application process, are limited in the ability, are unable to access or use this online application process and need an alternative method for applying, you may contact us toll free at *************** for assistance and we will get back to you as soon as possible.
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📌 Technical Support Representative - Enterprise & Desktop (Torreón)
🏢 Logitech
📍 Torreón