Neumo in Guadalajara seeks a Senior Customer Support Specialist (Tier 2) to provide advanced support for citizens and agency users, focusing on payment processing, data validation, and financial reporting.You will investigate transactional issues end-to-end, collaborate with internal teams, and document findings in Service Cloud.
Strong English and 6+ years in related roles are required.Experience with SQL and Salesforce/Service Cloud is a plus, within public sector or fintech contexts.
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