Responsibilities (including, But Not Limited To)Provide and supervise level 2 technical support staff at our site in Tijuana, involving the execution and supervision of password resets, desktop/laptop setup, patching, technical coordination of new hire/term process, etc.Monitor and manage system health of all assigned systems to include evaluating and reporting on their availability, performance and capacity.Lead or drive processes to identify operational and security problems with assigned systems and provide technical support to resolve them promptly.Participate in the design and implementation of enterprise wide technical projects, ensuring delivered solutions meet identified requirements.Research, plan and coordinate upgrades and changes to existing systems and implementation of new systems and technology.Understand and comply with all departmental policies and procedures for incident, request, change, problem and systems management.Train and develop peers and support staff in systems monitoring; routine administration; and troubleshooting for assigned systems; occasionally working extended hours and/or nights and weekends.Coordinate vendor support of assigned hardware/software/systems/services.Qualifications/RequirementsBachelor's Degree in ECE, Computer Engineering, Computer Science, Information Technology,



or any IT / Computer-related course.Certifications: ITIL v3, ServiceNow preferred.3 years IT Desktop Admin/Supervisor/Manager and people‐management experience.Strong time and project management skills.Strong problem‐solving, decision‐making, and analytical skills.Well‐organized and good follow through on commitments to customers.Written and verbal fluency in English is required for this role, please upload a resume in English for consideration.What We OfferAt TaskUs, we prioritize our employees' well‐being by offering competitive industry salaries and comprehensive benefits packages.Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity.We take pride in our inclusive environment and positive impact on the community.Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs.Join our team today and experience firsthand our dedication to supporting People First.TaskUs is proud to be an equal opportunity workplace and is an affirmative action employer.We celebrate and support diversity; we are committed to creating an inclusive environment for all employees.
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📌 Sr. It Support Specialist (Tijuana)
🏢 Taskus
📍 Tijuana