Desktop Support Engineer L2Work schedule:Hybrid, going to the office in Santa Fe for 4 daysThe End User Services Technician II is responsible for a broad scope of operational support and install, move, add, and change (IMAC) requests supporting the Desktop IT infrastructure in office environments.End User Services Technicians also support events.How you'll make and Impact:Provides service and end user support during maintenance checks or dispatchesDiagnoses errors or technical problems and determine proper solutionsProduces timely and detailed service reportsDocuments processesCollects and analyzes performance data to provide technical assistanceProvides technology support as needed for eventsTies workflow to scheduleAccurately documents solutions related to complex issuesCreates workaround procedures when standard procedures have failed and ensures issues are resolvedTeam Dynamics:Customer-centric and oriented to service deliveryAttention to detail, strong communication skillsPassionate about technologyAbility to lift and move hardwareStrong knowledge of Windows 10 and 11, Office productsQualificationsEducationBachelor's in Information Technology or equivalentITIL V3 or V4 certificationExperience+2 years of experience as a Desktop Support Specialist or End User SupportExperience with ServiceNowActive Directory administrationNetworking fundamentalsExcel proficiencyMac environment supportSkills/CertificationsStrong knowledge of Windows and Mac operating systemsStrong knowledge of Windows 10, Office productsFamiliarity with desktop, laptops mobile devices, printers or other devicesFamiliarity with Active Directory, ITIL Service Management and ticketing systems

📌 Desktop Support Engineer (Xico)
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