At Cognizant we have an ideal opportunity for you to be part of one of the largest companies in the digital sector worldwide.A Great Place To Work where we look for people who contribute new ideas, experiencing a dynamic and growing environment.At Cognizant we promote an inclusive culture, where we value different perspectives providing career growth and development opportunities.
#WelcomeToCognizant!
**Qualifications**+2 years of experience as Service Desk Agent or Customer Service AgentPossess a strong understanding of Incident Management processes and best practices.Demonstrate proficiency in using Service Now for incident tracking and resolution.ADVANCED PORTUGUESE IS A MUSTShow excellent problem-solving skills and attention to detail.Display strong communication skills to interact effectively with users and team members.100% on site work in our offices in Guadalajara.
**Responsibilities**- Manage and resolve incidents efficiently to minimize downtime and ensure smooth operations.
- Provide exceptional support through the Service Desk addressing user inquiries and issues promptly.
- Utilize Service Now to track manage and resolve incidents and service requests effectively.
- Maintain and support Windows-based systems ensuring optimal performance and security.
- Collaborate with cross-functional teams to implement IT solutions that align with business objectives.




- Monitor system performance and identify areas for improvement to enhance user experience.
- Develop and maintain documentation for processes and procedures to ensure consistency and compliance.
- Conduct regular system audits to ensure compliance with company policies and industry standards.
- Provide training and support to end-users to enhance their understanding of IT systems and tools.
- Participate in the development and implementation of IT policies and procedures to improve efficiency.
- Stay updated with the latest industry trends and technologies to ensure the company remains competitive.
- Contribute to the continuous improvement of IT services and processes to support business growth.Why Cognizant?
Improve your career in one of the largest and fastest growing IT services providers worldwideReceive ongoing support and funding with training and development plansHave a highly competitive benefits and salary packageGet the opportunity to work for leading general companiesWe are committed to respecting human rights and build a better future by helping your minds and the environmentWe invest in people and their wellbeing.We create conditions for everyone to thrive.We do not discriminate based on race, religion, color, sex, age, disability, nationality, sexual orientation, gender identity or expression, or for any other reason covered.At Cognizant we believe than our culture make us stronger!
Join us now!

📌 Service Desk Agent Portuguese (Guadalajara)
🏢 Cognizant
📍 Guadalajara