**NTT DATA Services is currently looking for a Helpdesk Associate - Bilingual (English-Spanish) to join our team in Mexico (100% Remote).
****Activities**:- General L1 support for hardware and MS Office packages- Answer technical support calls providing and escalating to other support groups- Document troubleshooting steps and detailed description of the customer incidents and requests- Applies diagnostic techniques to identify problems, investigate causes and recommend solutions to correct failures.
**Basic Qualifications**:- To live in Mexico and be a Mexican citizen / Have permission to work in MX and have (RFC, NSS, CURP)- Finished high school (a copy of your official certificate of completion will be requested)- Availability to work 45 hours per week- Interest in working on rotational shifts, we are looking for someone with full availability (Morning / Afternoon / Night shifts)- **Advanced English (excellent pronunciation and fluency)**:- Looking to work in IT Environment- 6 months of experience in Customer Service and/or Tech Support- Have basic troubleshooting skills**Benefits and Perks**:- Competitive salary- Savings Fund- 13% of base salary (Capped by law)- 30 days of Christmas bonus- 12 days of vacations- 50% Vacation bonus- 5 personal days per year- Medical insurance (with full coverage such as wife/husband and soons)- Life insurance- Dental Insurance (with full coverage such as wife/husband and soons)- Discounts with selected Optics- Opportunity to grow in the company**NTT DATA Services is currently looking for a Helpdesk Associate - Bilingual (English-Spanish) to join our team in Mexico (100% Remote).




****Activities**:- General L1 support for hardware and MS Office packages- Answer technical support calls providing and escalating to other support groups- Document troubleshooting steps and detailed description of the customer incidents and requests- Applies diagnostic techniques to identify problems, investigate causes and recommend solutions to correct failures.
**Basic Qualifications**:- To live in Mexico and be a Mexican citizen / Have permission to work in MX and have (RFC, NSS, CURP)- Finished high school (a copy of your official certificate of completion will be requested)- Availability to work 45 hours per week- Interest in working on rotational shifts, we are looking for someone with full availability (Morning / Afternoon / Night shifts)- **Advanced English (excellent pronunciation and fluency)**:- Looking to work in IT Environment- 6 months of experience in Customer Service and/or Tech Support- Have basic troubleshooting skills**Benefits and Perks**:- Competitive salary- Savings Fund- 13% of base salary (Capped by law)- 30 days of Christmas bonus- 12 days of vacations- 50% Vacation bonus- 5 personal days per year- Medical insurance (with full coverage such as wife/husband and soons)- Life insurance- Dental Insurance (with full coverage such as wife/husband and soons)- Discounts with selected Optics- Opportunity to grow in the companyWe are currently seeking a General L1 support to join our team in Guadalajara, Jalisco (MX-JAL), Mexico (MX).
We are currently seeking a General L1 support to join our team in Guadalajara, Jalisco (MX-JAL), Mexico (MX).

📌 GeneralSupport (Guadalajara)
🏢 Ntt Data
📍 Guadalajara