We are hiring Bilingual Representative Customer Support RepresentativeHybrid - 1 day on-site | Mexico City (Monumento a la Revolución)Monday to Friday - (availability to work Saturdays if required) in that case, days off would be Sunday and Monday.Schedule: 7:00 am - 4 pmCompetitive hourly pay + rewards programAbout $15,600 per monthPaid training from day oneFood allowance after 90 daysBenefits by law + life insuranceStable full time jobThe Pro Intelligence Fulfillment Specialist role ensures our customer accounts and are processed in accordance with company policy and all market regulation guidance.FPI services include telematics, data services, charging, and fleet management.This role is responsible for multi-tier support and triage of customer issues associated with FPI software, hardware, and systems.Our approach is customer centric throughout the problem solving and customer support process.The Pro Intelligence Fulfillment Specialist will have an innate ability to get to the root cause ofreported problems.The Pro Intelligence Fullfilment Specialist will assist in driving issues to resolution within service level agreement (SLA)/issue management goals.During a Typical Day, You'llReview sales contracts for accuracy, with data entry in salesforce.Provision new products to customer account.Provide administrative problem resolution to end-users (customers) by performing a question diagnosis while guiding users through step-by-step solutions as neededEscalate issues as necessary to Project Management, Customer Success Managers, Sales Team and Support EngineeringCapture customer support issue trends and report to managementGeneral troubleshooting, dispatch field technicians to customer sites for data services, telematics, or quality team support as neededCreate, update, and maintain ownership of cases, upholding SLAs ranging from low to critical priorityProvide updates, status,



and completion information to managementHandle incoming requests as required by process and provide high level of customer satisfaction.Look for opportunities to improve turnaround time to customersIdentify trends and report out on business improvement opportunitiesInteract with Business Partners as needed including keeping abreast of anticipated program launches and changesInteract with the Percepta and client team as required to drive operational excellenceAdhere to and support all Percepta and Business Partner quality initiatives, systems and policiesSupport all Percepta Call Center policies and proceduresAttend and participate in team meetingsCommunicate and generate enthusiasm and commitment for a positive work environment that fosters team performanceComplete training courses as directed by Operations and/or TrainingComplete additional tasks / projects as neededWhat You Bring to the RoleHigh school diploma required.Associate degree or college degree preferredCustomer service experience required.Understanding of operations program handling processes preferredHigh attention to detailProblem solving skillsExcellent written, verbal and listening skillsStrong empathy along with an awareness of customer/user loyalty driversAbility to work well with all levels of the organizationExcellent organizational,



time management and strong problem solving skillsLogical thinkerProven ability to work in a fast paced environmentWorks well independently and in a team environmentAbility to multi-taskAbout PerceptaEstablished in **** as a joint venture with TTEC, Percepta has specialized in creating customer loyalty to its clients across the globe.Delivered in multiple channels, speaking multiple languages, we bring first-class service across each market we support.Our values are the heartbeat of our organization, and we live, breathe, and play by them daily.At Percepta, we:Lead with humility – We listen first, lead with empathy, and stay grounded—so people and ideas have room to grow.Service beyond self – We serve others—clients, customers, and teammates with care and integrity in every interaction.Leave it better– We take ownership and leave every process, person, and place better than we found it.Win together– We succeed as one—celebrating, supporting, and showing up for each other.Deliver remarkable– We go beyond expectations to create bold, meaningful moments that stand out.Percepta is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.Percepta embraces and is committed to building a diverse and inclusive workforce that respects and empowers the culture and perspectives within our general teams.We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity.We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work.As a global company, we know diversity is our strength.It enables us to view projects and ideas from different vista points and allows every individual to bring value to the table in their unique way.
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📌 Bilingual Customer Support Representative/ Monday - Friday (Xico)
🏢 Teletech Holdings
📍 Xico