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Inviting applications for the role of Manager, Senior Collections!
In this role you'll support financial operations by ensuring accurate, timely, and effective management of customer accounts within our Shared Service Center.
They play a key role in maintaining healthy cash flow, resolving account discrepancies, and delivering exceptional customer service that reflects the company's commitment to operational excellence.




Responsibilities • The Order to Cash manager will manage the whole collection and disputes process performed by the team.
• Develop and maintain effective relationship with client stakeholders - providing performance updates, process improvements, responding to client request, etc.
• Creates new strategies to improve the collection process • Coordinates meetings with other teams within the Accounts Receivables department, such as credit and cash application staff to improve the collection process.
• Ensures the staff is meeting production goals, complying with company standards and perform the essential functions of their position as collectors daily.
• Creates reports showing the progress of the team's efforts to collect debts and present them to internal customer during weekly meetings.
• Supervises and coordinates activities of collectors that involve account changes and payment plans to guarantee the payment of past-due balances from customers.
• Organize collection workload according to each collector ́s experience, as part of the collection strategy.
• Assist subordinates with collection activities in difficult cases.
• Identify process improvement opportunities and drive implementation across OTC (Lean and Six Sigma projects) • Support Senior Leadership with day-to-day activities • People Manager, work close to teams and assure quality performance • Ensure to meet Service Levels Agreement results (daily/weekly/monthly) • Ensure process controls are appropriately established, communicated to employees and timely audited.
• Lead monthly process dashboard calls or weekly/fortnightly process related calls with client • Plan

📌 Senior Collector Manager (Nuevo León)
🏢 Genpact
📍 Nuevo León