Key Responsibilities: - Serve as the escalation point for complex technical issues related to Python applications and MongoDB databases.
- Diagnose, analyze, and resolve production incidents, ensuring minimal downtime and data integrity.
- Develop and maintain scripts and tools for monitoring, automation, and reporting.
- Document troubleshooting steps, solutions, and best practices for knowledge sharing.
- Participate in on-call rotation and provide timely responses to critical incidents.
- Communicate effectively with stakeholders, providing updates and post-incident reports.
- Collaborate with development teams to identify root causes and implement long-term solutions.
Required Skills
📌 Support Engineer (Jalisco)
🏢 Pyramid Consulting
📍 Jalisco
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