The Ops Sup Analyst 2 is an intermediate level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team.Additionally, the Ops Sup Analyst 2 serves as the liaison between operations staff, relationship managers, project managers, custodians and clients.The overall objective of this role is to provide day-to-day operations support in alignment with Citi operations support infrastructure and processes.
**Responsibilities**:- Update help content used by Knowledge Hub end users to service client inquires, as needed- Execute work assigned, including annual review certification and change requests- Serve as liaison to business for work assignments by asking fact finding questions, following up on open items and helping with content approval- Conduct needs assessment and update content or develop content related solutions according to business requirements- Research and seek out solutions to inquiries on help content and all other open items related to business including policy gaps and changes- Monitor work progression ensuring completion of assignments by requested due date- Fulfilling the clients' necessities while providing an exceptional client experience is the expected behavior from all our employees and it will be measured by specific metrics.Qualifications:- 0-2 years relevant experience- Proficient in Microsoft Office- Ability to work under pressure and manage deadlines or unexpected changes in expectations or requirements- Self-motivated and detail oriented- Proven organization and time management skills- Demonstrated problem-solving and decision-making skills- Consistently demonstrates clear and concise written and verbal communication skills**Education**:- Bachelor's degree/University degree or equivalent experienceThis job description provides a high-level review of the types of work performed.Other job-related duties may be assigned as required.
**PARA LA POSICIÓN REQUERIMOS**:- Licenciatura concluida en áreas económico, administrativa o experiência equivalente.
- ** Experiência en Cobranza (TDC, RETAIL, HIPOTECARIO Y PYME).
**:- ** Experiência en manejo y gestión de equipos, mínimo 1 año, deseable**:- Capacidad de análisis y resolución de problemas- Conocimiento en diseño de procesos e identificación de riesgos- ** Conocimiento en Matrices ARCM**:- Trabajo en equipo y destacado actitud.
- Capacidad de liderazgo- ** Manejo de Microsoft Office, nível intermedio, avanzado deseable**:- ** Generación de reportes y presentaciones a nível dirección**:- Organizado con sentido de urgencia y priorización- Trabajo bajo presión- Orientación a resultados- Ser responsable y comprometido con la ejecución de su trabajo- Excelente adaptación al cambio.
**EL OBJETIVO DE LA POSICIÓN**:- Liderear y gestionar un equipo de trabajo de hasta 10 personas,- ** Supervisar la correcta ejecución de procesos administrativos de soporte a Cobranza**:- Supervisar el estricto apego a políticas y procedimientos- Conocimiento en Matrices de MCA- Diseño de controles e- Identificación de riesgosEL HORARIO Y MODALIDAD DE LA POSICIÓN:- EDIFICIO **REVOLUCIÓN** ****- ** SITIO**:- Lunes a viernes- 9 a 18 hJob Family Group:Operations - Core- **Job Family**:Operations Support- Time Type:Full time- Most Relevant SkillsPlease see the requirements listed above.
- Other Relevant SkillsFor complementary skills, please see above and/or contact the recruiter.View Citi's EEO Policy Statement and the Know Your Rights poster.

📌 Banamex Supervisor Back Office Cobranza / (Xico)
🏢 Citigroup
📍 Xico