**Who We Are**At Kyndryl, we run and reimagine the mission-critical technology systems that drive advantage for the world's leading businesses.We are at the heart of progress; with proven expertise and a continuous flow of AI-powered insight, enabling smarter decisions, faster innovation, and a lasting competitive edge.For our people—Kyndryls—that means doing purposeful work that powers human progress.Join us and experience a versátil, supportive environment where your well-being is prioritized and your potential can thrive.
**The Role**This position requires strong technical‐functional judgment, a solid understanding of service‐based architectures, APIs, and Java components, structured analytical skills, and clear communication across involved teams to support effective diagnostics, issue resolution, and informed decision‐making.
**Responsibilities****1.Incident and Request Management (AMS)**- Provide support for components involving **JSP, Java *******, C, Axis, Scheduler, HTML, JavaScript**and related libraries or services.
- Manage tickets according to established standards for priority, impact, and response times.
**2.Technical Analysis and Process Validation**- Validate synchronous and asynchronous integration flows, assessing mappings, constraints, exception handling, and expected functionality.
- Document findings, implemented solutions, and technical recommendations, ensuring full traceability and operational consistency.
**3.Technical Coordination within the Development Ecosystem**- Collaborate with development teams to manage fixes, adjustments, or technical improvements resulting from incidents or requests.
- Coordinate tasks with database administrators, infrastructure, networking, or security teams when technical interdependencies exist.




- Use version control tools such as **Git**and **Bitbucket**to support code review, traceability, and change validation.
- Follow up on technical analysis items to ensure proper implementation and closure.
**4.Documentation and Operational Compliance**- Maintain updated technical documentation, including configurations, critical functions, integration flows, operational procedures, and support evidence.
- Prepare material required for internal audits, reviews, or continuous improvement initiatives.
- Record best practices, recurring solutions, and technical guidelines to strengthen team knowledge.
**5.Support for Testing, Changes, and Releases**- Participate in functional and technical testing (SIT/UAT) to validate changes, fixes, and new features.
- Validate deliverables before deployment to production, ensuring technical and functional compliance.
- Provide support during post‐release stabilization by monitoring performance, logs, and overall system behavior.
**6.Continuous Improvement within AMS**- Propose enhancements to improve performance, maintainability, security, traceability, and user experience.Support initiatives to strengthen the support model, automate tasks, and increase operational efficiency.
**Who You Are****Required Knowledge and Skills****Technical Knowledge**- **Operating Systems**:Windows, Linux, Unix; basic commands, vi editor, shell scripting.
- **Networks & Security**:Networking concepts,



protocols, and information security basics.
- **Databases**:SQL Server, Oracle, PL/SQL; Oracle 11+.
- **Development**:- Languages**:JSP, Java *******, C, HTML, JavaScript**- Preferred frameworks**:Spring, Spring MVC, Struts, Hibernate**- Integration**:RESTful APIs, OpenAPI, SOA, OAuth**- Other tools**:Axis, Scheduler, Maven, Anypoint, Runtime Manager, API Manager**- **Support Tools**:Jira, ServiceNow, Control‐M- **Collaboration Tools**:Office, Teams, OneDrive- **Version Control**:Git, Bitbucket- **Integration Models**:Synchronous and asynchronous patterns**Soft Skills**- Effective problem‐solving and diagnostic capability under pressure- Clear communication with non‐technical users and technical teams- Strong customer orientation and expectation management- Teamwork and collaboration with developers, QA, infrastructure, and other IT areas- Time management and the ability to prioritize multiple incidents**Education and Certifications**- Bachelor's degree in Systems Engineering, Computer Science, IT, or a related field- Preferred certifications: Java, Microsoft, ITIL**Experience**- **Senior profile**:+5 years in technical support or development with Java technologies- Preferred:- Experience in retail or familiarity with **Palacio de Hierro**systems- Availability for shift rotation and after‐hours support (24/7 service)- Experience in AMS environments and implementation projects- Strong self‐management, continuous improvement mindset, and results orientation**Languages**- Spanish: 100%- English: Basic**Being You**The "Kyn" in Kyndryl means kinship, which represents the strong bonds we have with each other, our customers and our communities.We focus on ensuring all Kyndryls feel inclu

📌 Java Technical Analyst / Developer, Apis - Ams Application Support (Xico)
🏢 Kyndryl
📍 Xico