At Varicent, we're not just transforming the Sales Performance Management (SPM) market—we're redefining how organizations achieve revenue success.Our cutting-edge SaaS solutions empower revenue leaders globally to design smarter go-to-market strategies, maximize seller performance, and unlock untapped potential.Varicent stands at the forefront of innovation, celebrated as a market leader in the _**** Forrester Wave Report for SPM_, _**** Ventana Research Revenue Performance Management (RPM) Value Index_, _Gartner Peer Insights_, _**** Gartner SPM Market Guide_, and _G2._Our solutions are trusted by a diverse range of global industry leaders like T-Mobile, ServiceNow, Wawanesa Bank, Shaw Industries, Moody's, Stryker and hundreds more.Here's why you'll thrive at Varicent:- **Innovate with Purpose: Build impactful solutions for customers worldwide.
**:- **Join Excellence: Work in a diverse, collaborative, and innovative team.
**:- **Shape the Future: Lead in redefining revenue optimization.
**:- **Grow Together: Unlock your potential in a supportive environment.
**Join us at Varicent—where your talent and ambition meet limitless opportunities for success!
**The Opportunity**We're looking for a technically skilled and service-oriented Application Support Analyst to join our Technical Support team in Mérida.This team is the frontline of client success, responsible for resolving product-related issues, ensuring smooth customer experiences, and contributing to the overall improvement of our platform.If you enjoy problem-solving, excel at technical communication, and want to make an impact in a fast-paced SaaS environment, we want to meet you.
**Your Role: What You'll Do**- Troubleshoot and resolve technical issues with Varicent's SaaS and on-premises solutions- Analyze logs, traces,



and error reports to identify and fix issues- Maintain detailed case records in our CRM system and keep clients informed of progress- Collaborate with internal teams to escalate complex problems and drive resolutions- Share best practices with customers to help them gain maximum value from the product- Continuously improve knowledge base and support documentation- Participate in on-call weekend support rotation as scheduled**Your Profile: What You Bring****Technical Expertise**- Strong understanding of relational databases, SQL scripting, and basic administration- Experience working with CRM/ticketing systems (e.g., Salesforce, Zendesk, ServiceNow)- Experience supporting U.S.based clients is a strong plus**Communication & Collaboration**- Advanced English skills (spoken, written, and reading) are required- Ability to explain technical concepts clearly to users with varying levels of technical expertise- Effective at working across cross-functional and international teams**Why You'll Thrive at Varicent**- **Innovate with purpose**: Contribute to impactful solutions used by clients worldwide- **Grow professionally**: We support ongoing learning and long-term career development- **Collaborate with the best**: Join a diverse, supportive, and high-performing team- **Lead the change**:



Help redefine how organizations drive revenue success**Important Application Requirements****1-3 MONTHS**- Efficiently familiarize oneself with the organization's systems, processes, and team dynamics.
- Establish a working knowledge of key technologies and tools relevant to the role.
- Complete Training and start solving support cases.
**4-6 MONTHS**- Demonstrate proficiency in using relevant analytical tools and technologies.
- Be able to solve 90% of cases without need for assistance.
- Actively contribute to team projects and initiatives.
**7 MONTHS & BEYOND**- Be able to solve 99% of cases without assistance, help build knowledge for the rest of team.
- Conduct in-depth analysis of complex technical issues and provide well-reasoned solutions.
- Proactively anticipate and address potential challenges before they escalate.
- Build and maintain positive relationships with key stakeholders.
**Note**- This position is fully remote.We embrace a results-driven work culture, focusing on performance and collaboration over location.As part of our team, you'll have the opportunity to build a work-life balance that suits you, while staying connected with a diverse, global team through virtual tools and regular online communication.Whether you're working from home or a co-working space we're committed to supporting you with the resources and autonomy needed to succeed in a remote environment.
**Benefits**- **Market Leading**Compensation Package.
- **Wellness Programs**to Support Health and Wellbeing.
- Working with the latest** tools and technologies**in a fast-paced environment.
- Remote Work Flexibility.
- Comprehensive Employee Insurance Coverage: Medical, Dental, Vision, Life Insurance.
- Annual Time Off: Time off is provided in accordance with applicable legislative requirements.
- Integral Connected Culture

📌 Technical Support Engineer (Remote Mexico Only) (Tijuana)
🏢 Varicent
📍 Tijuana