Get AI-powered advice on this job and more exclusive features.
Direct message the job poster from Perficient
Why is Perficient the best option?
Inflection Point by Perficient is a leading global digital consultancy and has a presence around the globe transforming and connecting the most prominent brands with their customers. At Inflection Point by Perficient, we seek to grow alongside professionals promoting agile cultures and values as we challenge, champion, and celebrate our people for us to build a great future together.
Job Summary
Perficient is currently looking to add a dynamic and talented Service Delivery Manager to our team. Idóneo candidates will report to and works closely with our Practice Directors to determine pursuit strategy, ensure quality of deliverables, and also to create new go to market strategies and offerings for each fiscal year.
What do you need to come aboard?
Oversee end-to-end service delivery for IT operations, ensuring SLA and KPI compliance
Manage cloud infrastructure (AWS, Azure) and on-premise systems
Lead cross-functional teams in delivering IT projects using Agile and Waterfall methodologies
Implement and optimize ITIL processes (Incident, Problem, Change, Release, etc.)
Collaborate with stakeholders to ensure service alignment with business goals
Drive continuous improvement initiatives and manage service escalations
Monitor infrastructure and application performance using industry-standard tools
Manage vendor relationships and service contracts
Technical Skills Required
AWS (EC2, S3, RDS, IAM, CloudFormation)
Networking:
Protocols: TCP/IP, DNS, DHCP, BGP, OSPF
Tools: Wireshark, SolarWinds, NetFlow Analyzer
VPNs, SD-WAN, MPLS, Zero Trust Architecture
Databases:
Backup, replication, HA, performance tuning
Monitoring & Automation:
Scripting: PowerShell, Bash, Python




Automation: Ansible, Terraform (preferred)
ITSM Tools:
Soft Skills & Leadership Experience• Strong leadership and team management skills (10–30 team members)
Excellent communication and stakeholder engagement abilities
Conflict resolution and escalation management
Customer-centric mindset with a focus on service excellence
Adaptability in fast-paced, evolving environments
Mentoring and coaching experience
Strategic thinking and decision-making under pressure
Qualifications• Bachelor’s degree in Information Technology, Computer Science, or related field
ITIL v4
PMP or equivalent project management certification (preferred)
AWS and/or Azure certifications (preferred)
8+ years of experience in IT service delivery, with at least 3 years in a leadership role
What can we offer you?
Law benefits
Certifications
Internal & External Courses
Medical Insurance (Personal and Familiar)
Life Insurance
Savings Fund
Pantry Vouchers
Additional Holidays
Seniority level Seniority level Not Applicable
Employment type Employment type Full-time
Job function Job function Information Technology
Industries IT Services and IT Consulting
Referrals increase your chances of interviewing at Perficient by 2x
Sign in to set job alerts for “Service Project Manager” roles. Project Manager - HR Shared Services, Ask HR (Americas) Acceleration Center - AES - SAP Delivery - Senior Manager Acceleration Center - AES - SAP Delivery - Senior Manager Acceleration Center - AES - Oracle Service Delivery - Manager Acceleration Center - AES - Oracle Service Delivery - Manager Acceleration Center - AES - SAP TPM - Manager Acceleration Center - AES - SAP TPM - Manager We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

#J-18808-Ljbffr

📌 Service Delivery Manager (Ejido de la Finca)
🏢 Perficient
📍 Ejido de la Finca