Customer Happiness Associate - Mexico | Future Opportunities at Clara Join to apply for the Customer Happiness Associate - Mexico | Future Opportunities at Clara role at Clara .
About Clara Clara is the leading spend management platform for companies in Latin America. Our end-to-end solution includes locally-issued corporate cards, bill pay, and our highly-rated software platform, used by thousands of successful companies across the region.
Backed by top investors including Accial Capital, Canary, Citi Ventures, Coatue, DST Global, General Catalyst, Goldman Sachs, ICONIQ Growth, Kaszek, Monashees, and Notable Capital, among others.
Role Overview We are seeking a Customer Happiness Associate who will:
Have experience in Fintech companies.
Assist in resolving escalated issues through various channels.
Troubleshoot, investigate, and document detailed notes in the admin system.
Follow up with customers via calls to troubleshoot issues.
Create solutions for customers interested in canceling or returning orders.
Possess 2+ years experience as a Customer Success Agent or Customer Representative.
Have previous experience managing B2B clients.
Maintain intermediate English proficiency; professional proficiency preferred.
Be patient, detail-oriented,



and a great communicator.
Propose ideas and solutions based on customer claims.
Be proficient in Office/Google Drive (Advanced), CSS tools like Zendesk (Advanced), CRM systems like Hubspot (Intermediate).
Deliver high-quality service, focusing on understanding customer needs and providing solutions.
Handle multiple tickets simultaneously.
Our Values We operate based on values such as Clarity, Simplicity, Ownership, Pride, Always Be Changing (ABC), and Inclusivity.
Who We Are Shaping business finances in Latin America
Driven by core values
Inclusive and caring culture
Certified as a Top LinkedIn Startup
What We Offer Competitive salary & stock options
100% versátil work model
Benefits tailored to your needs
Growth opportunities in a fast-paced environment
Impact on B2B payments and regional economic growth
Additional Details Seniority level: Entry level
Employment type: Full-time
Job function: Other
Industries: Technology, Information and Internet
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📌 Customer Happiness Associate (Asociado/a de Atención al Cliente) – México (Hybrid)
🏢 Clara
📍 Nezahualcóyotl