Job Description

HAM (Hardware Asset Management) Implement and configure ServiceNow HAM OOB processes end-to-end, including: Procurement intake / ordering alignment, Stockroom setup and inventory operations, Asset allocation / deployment / assignment, Maintenance / refresh, Retirement / disposalConfigure and manage Stockrooms, Transfer Orders, inventory movement, asset check-in/check-out, and related inventory controls.Set up and govern Hardware Models, Model Categories, Manufacturers, and standardization rules.Ensure hardware asset records align appropriately with CMDB CIs where applicable (data quality, duplication controls, lifecycle alignment).Support operational readiness through runbooks, documentation, and stakeholder training for asset teams.SAM (Software Asset Management) – OOB ImplementationImplement and configure ServiceNow SAM OOB capabilities including software model/catalog setup, normalization concepts, entitlement tracking, and license/compliance reporting as applicable.Build and govern the software catalog and maintain data quality for software models and discovery/inventory sources.Support implementation for Tier-1 publishers such as Microsoft, Oracle, SAP, Adobe, IBM, including required configuration and compliance inputs. Experience in integrating ServiceNow with other SAM tools, end point management tools, mobile device management tools, procurement management tools and other third party applicationsAbility to write JavaScript code that is easy to read, follows standards with extensibility and also to write AngularJS widgets for the Service PortalHands on experience in building integrations using REST / SOAP API, OKTA / SSO Good understanding of other integration technologies is plus (e.g. MFT/ SFTP, batch processing) Hands on experience in building transform maps and data migration Hands on experience in scripting languages (Java, Angular etc.)Good understanding of CMDB, Discovery,



Asset management is requiredClient side and server side java scripting.Unit and regression test implemented solutions as required. Support User Acceptance Tests and implement code into Production.Areas of expertise Ability & Experience to define at an architectural ( in consultation with Senior Dev & Architects ) and design level of detail, technical solutions aligned with business problems.Experience designing and implementing client facing solutions.Experience implementing and integrating enterprise software applications.Analyze and Evaluate alternative solutions and recommends cost effective and efficient solutionsPropose data model, design changes to processes and products, exerts significant latitude in determining objectives of an assignment.Design and develop ServiceNow data model to support process integrationsSupport and coordinate scheduling and execution of releases, product upgrades, new technology deployments Participate in and support ServiceNow version upgrades. Install, test and take new applications live in ServiceNowBusiness analysis and requirements gathering abilitiesAbility to learn technology quickly through instruction and self-trainingSoft skills Excellent Analytical and troubleshooting skill.Excellent in Verbal, written communication.Creative thinking in implementing Service improvements (automation, incident reduction, etc.).Willingness and flexibility to learn new technologies, scale up quickly and adapt to different roles as the situation demands.Practical experience with agile methodologies/toolsCross functional Knowledge on matters that require coordination across organization and collaborates well with other groups, voluntarily shares information. EEO Infosys provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability.

📌 ServiceNow ITAM Developer Sr. (Ciudad de México)
🏢 Infosys Mexico
📍 Ciudad de México