Company Overview
E80 Group is a multinational company specialized in the development of automated and integrated intralogistics solutions for manufacturers of consumer goods, operating in the beverage, food, tissue, and other sectors. The main systems include palletizing robots, laser‑guided vehicles, robotic stretch wrappers, labelers, and automated high‑density warehouses. The SM.I.LE80 software platform centrally manages the logistics flow, ensuring efficient integration of all operations from raw material entry to shipping.

Position: H24 Front Office Coordinator
The H24 Front Office Coordinator is part of the Technical Customer Service department responsible for ensuring the operating efficiency of plants installed. The resource manages the Remote Support Front Office team with objectives such as providing adequate assistance on all E80 Group systems installed at customers' sites and supporting on‑site staff with troubleshooting during machine downtime to reduce intervention times through accurate remote diagnostics.

Responsibilities

Manage the resources that guarantee first‑level support in the event of downtime and guide the customer in the problem‑solving and troubleshooting process until the issue is resolved.

Monitor the ticketing process, evaluating its performance of the Front Office team.

Ensure proper prioritization of active support requests.





Inform the structure of any recurring non‑conformities and promote any improvement activities.

Evaluate the performance and skills of the Front Office team members, and participate in the training phases of new technicians.

Ensure proper communication with the customer.

Support the customer during the troubleshooting phase.

Plan and manage team rotation and shift scheduling.

Manage the Front Office representative assignments.

Requirements

Bachelor’s degree.

Work experience of at least 5 years in the field of automation.

Good knowledge of IT tools.

Strong analytical skills.

Multitasking and problem‑solving skills.

Good communication skills (English and Spanish).

Team builder.

Leadership.

Currently living in the Monterrey area.

Equal Employment Opportunity
E80 Group does not tolerate any kind of discrimination or offensive behavior against one’s personality. E80 Group honors our commitments under Articles 1 and 18 of Law No. 68/1999 and gives special consideration to candidates in protected categories. We consider factors such as nationality, race, colour, ethnicity, social origin, membership of a national minority, property, birth, disability, age, sexual orientation, gender, genetic features, family status, religion, political views, or physical disabilities, veteran status, citizenship status, marital status, or pregnancy. Qualified applicants will receive consideration.

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📌 Automation Remote Support Coordinator (Centro)
🏢 E80 Group
📍 Centro