WHAT YOU'LL DO
As a **Travel Coordinator** in the HR function, your primary focus will be to play a pivotal role in streamlining and automating the organization's travel activities for colleagues in Mexico, Colombia, and Ecuador.
Your role involves leveraging technology, managing travel logistics, and ensuring a seamless and cost-effective travel experience while minimizing manual and paper-based processes.
This hybrid role reports into our Regional Travel Manager and is based out of the Mexico City Support Office.
**A Day in the Life**
Working at H&M; means no two days are ever the same, but a typical day will include the following responsibilities*
- Ensure that all travelers receive an optimal travel experience through a high level of customer service
- Utilize travel booking platforms and tools to automate and optimize travel arrangements, including flights, accommodations, ground transportation, and related services
- Implement processes to secure cost-effective and efficient travel options while reducing manual intervention.
Assist agents in resolving travel issues efficiently
- Implement practices to monitor travel to ensure compliance and proactively communicate policy updates to travelers
- Simplify communication and interactions with travel agencies, airlines, hotels, and other vendors to streamline bookings and efficiently resolve travel-related issues
- Manage and oversee the company car fleet, including coordination of vehicle assignments, maintenance schedules, and vendor relationships.
- Cultivate and nurture positive relationships with travel service providers so they can consistently deliver excellent services to our employees
- Automate and streamline expense reporting processes for travel-related expenses, including the automation of receipt verification and documentation for compliance




- Establish protocols for relevant vendors to be the first point of contact for colleagues with travel-related inquiries and act as the tier 2 contact to assist with more complicated inquiries
- Contribute to the development of emergency response plans for travelers.
Provide support and guidance to employees in case of travel-related emergencies
- Facilitate and oversee automated processes for international and executive H&M; travelers' hotel reservations coming to the MX-CO-EC.
Analyze daily requests from all international travel departments and implement procedures to minimize via automation as applicable
- Frequently interact with H&M;'s travel agency to understand the theme of the issues and assist the agency in resolving the root cause of these travel issues.
- Reserve conference spaces, meeting rooms, and group bookings at hotels for various departments and track group meeting costs
- Partner with the travel agency to source hotel locations for new store openings and create automated fact sheets for colleagues
- In partnership with the Regional Travel Manager, negotiate with airlines, hotels, rental car companies, and other travel service providers to secure favorable contracts
- May perform other activities related to the position
- Occasionally, travel may be required, both domestically and internationally
**Qualifications**:
- We are looking for people with..._




- Over 3 years of experience in a travel-related field with deep understanding of travel logistics and industry nuances.
- ** Fluent in both Spanish and English,** with strong verbal and written communication skills in both languages.
- Experience in using a travel and expense platforms (e.g. SAP Concur, NEO) to manage travel logistics and ensure policy compliance as an administrator.
- Ability to efficiently manage and prioritize multiple travel requests while ensuring that every detail is addressed.
- Clear and effective communication skills, both written and verbal, for interactions with travelers, vendors, and internal stakeholders, ensuring smooth communication and problem resolution.
- Experience in monthly reconciliation processes and invoice management.
- And People Who..._
- Have a customer-centric approach to providing support and assistance to colleagues with travel-related inquiries
- Quick and effective problem-solving skills to address travel-related issues and discrepancies promptly and efficiently
- Adaptability in handling changes to travel plans and your composure in dealing with unexpected situations
**Why You'll Love Working at H&M;**
- We value diverse backgrounds, including but not limited to race, ethnicity, gender, age, religion, sexual orientation, and disability
- We pride ourselves on being a values-driven organization, guided by our 7 unique values that have been part of our success story for over 75 years
- You'll have access to our Colleague Resource Groups (CRGs) to find community and networking opportunities among colleagues
- We are an inclusive company where you're encouraged to be yourself at work
- You will have access to a large integral talent community, where career growth and aspirations have no limit

📌 Travel Coordinator Mx-Co-Ec (Xico)
🏢 H&M Group
📍 Xico