JOB DESCRIPTION Req ID: 373297
We are currently seeking a Desktop Support Associate-Field Tech to join our team in CDMX, Ciudad de México (MX-CMX), Mexico (MX).
Responsibilities:
Support in software deployment, updates, and security patches on employees’ devices.
Oversee compliance with security policies and address vulnerabilities.
Level 2 Support: Resolve escalated technical incidents requiring system-level or network policy intervention.
Active Directory Administration: Manage the user lifecycle (creation, deletion, modifications) and apply/maintain Group Policies (GPOs).
Position General Duties and Tasks:
Typically requires 3-5 years relevant experience.
Endpoint management knowledge.
Monitoring and security.
High School Diploma or equivalent.
Strong knowledge of Windows operating system environment.
Solid client service skills.
A+ desktop or equivalent skill set is required; additional certifications for various hardware platforms may be required.
Must be able to perform essential responsibilities with or without reasonable accommodations.
Desirable:
Knowledge or prior experience with Microsoft Intune / Endpoint Manager (mobile device management and MDM/MAM policies)





Basic understanding of Azure Active Directory / Entra ID.

Work Location: Venustiano Carranza
Work schedule: Rotating Schedules- 8 a.m. to 5 p.m., 9 a.m. to 6 p.m., and 11 a.m. to 8 p.m., with weekend on-call duties.
About NTT DATA
NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune General 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.;

📌 Desktop Support Associate-Field Tech (Ciudad de México)
🏢 Ntt
📍 Ciudad de México