The Support Supervisor oversees User Support teams, manages escalations, and ensures service quality.This role also serves as a key communication bridge with US teams.Key ResponsibilitiesTrain and supervise User Support staff.Monitor support quality and performance.Compile monthly reports on common and time‐consuming issues.Communicate insights to US Support and Product teams.Support team growth and scaling.RequirementsBusiness‐level English (spoken and written).
Proven experience leading support teams.Strong analytical and reporting skills.Ability to manage up to 50 support agents (initially 10 Office Support Users).
Excellent leadership and communication skills.
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📌 Support Supervisor (Torreón)
🏢 Helix Workforce
📍 Torreón
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