At Paystand, we're not just another fintech company—we're trailblazers in decentralized finance (DeFi), transforming how businesses manage their finances. With thriving hubs in Santa Cruz, San Francisco, Austin, Minneapolis, Mexico City, Hermosillo, and Guadalajara, we're leading a general revolution in financial systems. Recognized on the Inc. **** list for five consecutive years, we're among the fastest-growing companies reshaping the future of finance.
Our Expanding Ecosystem: Paystand isn't just a company—it's a growing global network. With the strategic acquisitions of Teampay, a leader in spend management, and Yaydoo, a top AR and AP platform in Latin America, we're building an expansive ecosystem designed to revolutionize financial operations and fuel business growth worldwide.
Why Paystand?
What We Do:
Why We Do It:
How We Do It:
Join Us:
Be part of something bigger. Join Paystand and help us lead the financial revolution.
Role At A Glance
As an Implementation Manager, you are the driving force behind getting Paystand customers live, fast. You'll manage end-to-end ERP configuration and deployment, working directly with customers to ensure their systems are launched correctly, completely, and on time.
This is an individual contributor (IC) role. You'll report into the Manager of Implementations and work cross-functionally with Solutions, Support, and Customer Success. Your mission: shorten time-to-value, deliver a clean handoff, and ensure smooth, confident go-lives. You are expected to leverage automation and AI-enabled tools to manage a high volume of implementations efficiently, increasing throughput without increasing headcount.
You'll also act as a consultative partner to customers — guiding them through ERP best practices, offering configuration recommendations, and ensuring the solution aligns with their operational goals.
Key Responsibilities
Own the technical setup and configuration of ERPs including NetSuite, Sage Intacct, MS Dynamics, Business Central, and Acumatica
Act as a trusted advisor to customer stakeholders — offering ERP best practices and recommendations around configuration, workflows, and payment design
Partner directly with customer finance and operations teams to translate requirements into an executable implementation plan
Customize and deploy the Paystand solution across UAT and Production environments, including workflows, bundles, and payment methods




Lead walkthroughs and customer-facing trainings to ensure adoption readiness
Track project delivery across timelines, dependencies, and milestones using automation and project tooling to flag blockers early and keep implementations on track without manual overhead
Act as the primary driver for go-live: validate production readiness and trigger handoff to Customer Success
Coordinate internally with Solutions, Support, RevOps, and Engineering to resolve configuration, data, and enablement issues
Use AI tools and automated workflows to maintain accurate customer records and project plans across systems (HubSpot, Monday, internal dashboards), reducing manual data entry and improving visibility
Stay up to date on platform enhancements, ERP updates, implementation best practices, and emerging AI-assisted tools relevant to technical onboarding
What We Are Looking For
2-4 years in ERP-focused implementation, onboarding, or technical customer success
Strong working knowledge of at least one major ERP (NetSuite, Sage Intacct, Business Central, or Acumatica preferred)
Ability to install bundles, configure roles/permissions, map financial fields, and troubleshoot ERP-integrated applications
Project management mindset: able to juggle multiple implementations, deadlines, and teams at once — leveraging tools and automation to scale personal output
Consultative instincts — able to guide customers toward smart implementation decisions based on best practices and their business context
Demonstrated comfort using AI tools, automation platforms, or workflow tooling to reduce manual work and improve execution speed
Clear communicator in both English and Spanish; confident leading customer calls and training sessions
Comfortable navigating ambiguity and driving clarity in fast-moving projects
Attention to detail, works well under pressure, strong ownership mindset, and an instinct to follow through without being asked
Bonus points: familiarity with payment processing systems, HubSpot or other CRM, project management, or customer onboarding workflows




What Success Looks Like
Achieve a target reduction in implementation cycle time through the adoption of automated workflows and AI-assisted tools.
Maintain high customer satisfaction scores (CSAT) during the onboarding process by delivering consistent, high-quality, and on-time go-lives.
Demonstrate operational excellence by successfully managing a higher volume of concurrent implementations compared to baseline, without requiring additional headcount.
Facilitate a seamless and accurate handoff to Customer Success, ensuring 100% of required technical documentation and configuration details are complete at launch.
Proactively identify and resolve technical roadblocks, contributing to the development of a scalable, repeatable implementation playbook.
Our Benefits
Enjoy generous PTO and sick leave, because we believe in balance.
Fuel your days with free snacks and paid lunches in the office.
We've got your health covered with Major Medical Health Insurance.
Stay nourished with food vouchers and plan for your future with savings funds.
Unlock stock options and own a piece of our success!
Work with the best tools and equipment, setting you up to thrive.
And the best part? Endless growth opportunities await you as we rapidly expand!
We understand that no candidate is perfectly qualified for any job. Experience manifests in diverse ways, skills are transferable, and passion is a powerful driver. Your journey and skills are unique, and we value the richness that diverse perspectives bring to our team.
More than a resume, we prioritize a genuine commitment, impactful contributions, and the ability to thrive in our dynamic, collaborative environment. We are enthusiastic about providing you with opportunities to learn and grow within this role.
We celebrate the belief that diversity in backgrounds and thoughts fuels better problem-solving and fosters more creative thinking. Our commitment to adding new perspectives to the team reflects our dedication to innovation and inclusivity.
Your journey is important to us, and we look forward to the possibility of welcoming you to our team at Paystand.
Most of our roles are onsite. Positions that are eligible for remote or hybrid work arrangements will be clearly indicated in the job posting.
For roles based in Mexico, only resumes submitted in English will be considered.
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