Vibracoustic is a leading integral automotive supplier, providing customized solutions that add comfort to mobility by reducing noise and vibration in vehicles.

As part of the Freudenberg Group, we foster an innovative and forward‑thinking mindset. We are looking for proactive and entrepreneurial team players who are curious, and motivated to grow.

At Vibracoustic, you will enjoy a safe and collaborative environment and global opportunities. Ready to drive comfort with us?

Queretaro

Hybrid Work

Vibracoustic de México S.A. de C.V.

Customer Service (f/m/d)
Responsibilities

Monitoring and maintenance in daily basis customer portals updated

Keep continuously customer communication

Provide shipping plan

Creation and monitoring spot sales orders

Responsible for ASN activity, send, track and acceptance of them

Responsible for samples shipments operation

Responsible to maintain customer and supplier OTD according KPIs objectives

Responsible for request production schedule adjustment in order to achieve customer requirements fluctuations

Responsible to keep updated in daily basis the "Criticos" report

Keep finish goods inventory level according company objectives

Maintain customer contact list updated

Managing of finish goods cycle counts with accuracy of 99.9%

Manage customer packaging

Responsible to supply raw materials tracking and checking the MRP runs evaluating right data

Ensure suppliers assigned to his / her account do shipments on time according release





Responsible of send release to suppliers in weekly basis needed to complete the production plan using SAP

Daily tracking visual reorder (VRO) to detect deviations and give proposals to fix them focus on customer protection

For local suppliers ensure suppler issue delivery notes or remissions with proper consecutive numbers or identificacion id

Address and analyze premium freight situation before authorize using RFE format

Update supplier list

Responsible to track the cycle counts schedule assigned to ensure and accuracy of at least 99%

Responsible for impo expo and logistics for raw material and finished goods

Get from supplier all paperwork related for customs clearance

Be main contact with brokers and forwarders to ensure all merchandise arrive on time at low cost possible

Maintain update all records necessary for international trade guide lines compliance

Billing documents validation regarding raw material transportation and broker services

Has the authority to stop shipments in case of quality, safety or logistical issues.

Qualifications

Degree in administration, international trade, logistics, industrial or engineering career.

Desirable 3 years managing accounts of OEMs (Ford, Chrysler, GM)



as customer service.

Customer knowledge (expectations, specifications, platforms, processes, etc).

Customer and supplier problem management (delays, complaints, etc).

Customer platforms: GM, FORD, Stellantis, Nissan, VW, TIER1, SAP MM, SALES, PP, ASN, Import-Export CTPAT, EDI 830,862,857, inventory management, logistic principles (customer cancellations, material planning, production planning, BOM, ERP, warehousing)

English advance

Benefits

Cafeteria/ Canteen: We offer fresh food on-site, both hot and cold.

Vacation: We offer time off to refresh and recharge.

Personal Development: We offer a variety of trainings to ensure you can develop in your career.

Diversity & Inclusion: We focus on providing an inclusive environment and recognize our diversity contributes to our success.

Family Insurance Plan: All-important health protection for self, spouse and eligible children.

The Freudenberg Group is an equal opportunity employer that is committed to diversity and inclusion. Employment opportunities are available to all applicants and associates without regard to race, color, religion, creed, gender (including pregnancy, childbirth, breastfeeding, or related medical conditions), gender identity or expression, national origin, ancestry, age, mental or physical disability, genetic information, marital status, familial status, sexual orientation, protected military or veteran status, or any other characteristic protected by applicable law.

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📌 Customer Service (f/m/d) (Santiago Mexquititlán Barrio 1ro.)
🏢 Vibracoustic
📍 Santiago Mexquititlán Barrio 1ro.