Job Description

Oversee the entire customer lifecycle, encompassing onboarding, education, product adoption, expansion, and renewals.

Serve as the primary liaison for Exposure Management's clientele across the Americas, ensuring optimal satisfaction and value realization.

Champion customers' interests within Exposure Management, influencing product direction and enhancements.

Lead customer engagement initiatives, emphasizing the value proposition of Exposure Management's offerings.

Cultivate enduring relationships with customers, from initial onboarding through their journey, fostering business growth.

Spearhead internal process enhancements tailored to customer requirements.

Gather and channel customer feedback, reinforcing their voice within Exposure Management's framework.

Qualifications

The Customer Success Manager will report directly to the CSM Team Leader and play a pivotal role in this integral expansion strategy,



positioning us as the premier cyber intelligence provider globally.

Requirements:

Minimum of 6 years in a customer-centric role within B2B sectors.

Comprehensive understanding of the cybersecurity landscape.

4+ years of specialized experience as a Customer Success Manager or equivalent in B2B environments.

Bachelor’s degree in engineering or a relevant discipline.

Prior experience in account management and/or commercial roles.

Proven expertise in Cybersecurity, Intelligence, WEBINT domains, or collaboration with attack teams (e.g., penetration testers, red teamers).

Proficiency in English (Speaking, Reading, Writing) is essential

Applicants must be legally authorized to work in Mexico without the need for current or future employer sponsorship.

EOE M/F/Veterans/Disabled

📌 Customer Success Manager, Exposure Management (Ciudad de México)
🏢 Check Point Software Technologies
📍 Ciudad de México