Are you ready to make your next career move to join our team as a Sales Administrator and Support in Mexico City?
Are you able to manage multiple priorities and work effectively in a fast-paced environment?

Do you have strong analytical, organizational, and problem-solving skills?

If you answered a resounding YES to these questions, then we have an amazing opportunity for you!
You will be responsible for performing back-office tasks, which help the salesperson to spend more time with customer. This role supports sales in making tenders and orders, creating the order / contract / equipment in SAP and maintaining the customer data in CRM and SAP. The sales administration and support can also perform other tasks under supervision of the salesperson and sales manager.
Additional activities are:
Administration and follow-up of the Order Book (OB).

Creation, configuration, and maintenance of orders in SAP

Management and tracking of billing- related tickets

Registration and control of project-related letters and documentation

Monitoring and management of Service Repair (SR) cancellations.

Preparation, monitoring, and updating of forecast reports.

Calculation, validation,



and tracking of incentive payments for technical personnel.

Monitoring and control of project progress throughout the project lifecycle.

Support in material release processes.

Support in the preparation and follow-up of quotations as required by operations.

Preparation and analysis of operational performance indicators (KPIs).

Coordination and follow-up with Sales, Operations, Finance, and Support teams to ensure process progress and timely resolution of issues.

You will bring:
• Minimum of 2 years of experience in Sales Operations, Sales Support, Sales Administration, or a related field.
• Bachelor’s degree in Business Administration, Finance, Economics, or a related discipline.
• Solid understanding of customer service principles and sales processes.
• Advanced proficiency in Microsoft Excel, including PivotTables, VLOOKUP/XLOOKUP, formulas, data analysis, and reporting.
• Hands-on experience working with SAP.
• Experience with Salesforce is a plus.
• Intermediate English proficiency
Come share your passion and energy to make a positive impact at KONE for our customers and your !
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📌 Sales Administration and Support (Ciudad de México)
🏢 Kone
📍 Ciudad de México