Established in 2004, OLIVER is the world’s first and only specialist in designing, building, and running bespoke in-house agencies and marketing ecosystems for brands. We partner with over 300 clients in 40+ countries and counting. Our unique model drives creativity and efficiency, allowing us to deliver tailored solutions that resonate deeply with audiences.

As a part of The Brandtech Group , we're at the forefront of leveraging cutting-edge AI technology to revolutionise how we create and deliver work. Our AI solutions enhance efficiency, spark creativity, and drive insightful decision-making, empowering our teams to produce innovative and impactful results.

THE ROLE
You’llbe the personultimately accountablefor the Dove studio's success, measured by client satisfaction, team performance, creative quality, and commercial health. This is a role that sits at the intersection of client services, leadership, strategy, and commercial management. Youwon'tbe in the day-to-day detail of every project, butyou'llhave clear oversight ofwhat'smoving through the studio, andyou'llset the standard for how the teamoperates, collaborates, and delivers.

We'relooking for someone with a strong agency background who understands the complexities of working embedded within a major global brand. Someone who can partner with Brand Directors and senior marketing leaders as a trusted adviser, not just a service provider. Someone who can develop, coach, and inspire a multi-disciplinary team while keeping a sharp eye on commercial performance and growth opportunities.

Success means a client team that sees the studio as an indispensable partner, a studio team that is motivated, developing, and delivering its best work, and a commercial position that is healthy, growing, and clearlydemonstratingvalue.

WHAT YOU'LL DO
Client Partnership

Act as the senior client lead for the Dove studio, building strong, trusted relationships with Brand Directors, senior marketing leaders, and key stakeholders across the Dove brand team

Partner with the client as a long-term strategic adviser, contributing to the development of Dove's brand and marketing strategy, not just executing briefs

Be the escalation point for any client issues, approaching problems with a solutions-focused attitude and resolving them quickly while protecting both the relationship and the team

Challenge the client constructively when needed, negotiating to create outcomes that work for both the brand and the studio, while maintaining a positive, productive partnership

Ensure the studio consistently delivers to the expected levels of client service, quality, and responsiveness

Leadership and Team Development

Lead the Dove studio team by example, line managing senior team leads across social, creative, strategy, production, and content

Develop, coach, and guide team leads and their teams to consistently add value, challenge briefs, and deliver outstanding social-first creative work

Maintain oversight of the studio's work-in-progress and project pipeline, directing teams to deliver without being pulled into the day-to-day management of individual projects

Spot potential in your team members,



support their growth, and create an environment where people are motivated, accountable, and producing their best work

Foster a studio culture that is collaborative, inclusive, and grounded in creative ambition and operational excellence

Growth

Be responsible forgrowing the Dove studio's offering, proactively identifying opportunities to expand the scope of work, push capabilities, and increase the studio's value to the client

Build relationships with senior Dove stakeholders beyond the immediate brand team, keeping the studio front of mind for new briefs, projects, and strategic needs across social, content, creative, and data

Advocate for the studio's capabilities in social-first creative, content production, creator partnerships, strategy, and data and insight, pushing to extend the studio's role from production into more strategic and upstream work

Identify emerging client needs and market trends, positioning the studio to respond with relevant, compelling proposals

Operations and Commercial Management

Manage the studio's P&L;, forecasting operational income and tracking commercial performance against targets on a regular basis

Ensure the team works to established processes, while challenging and refining ways of working to improve efficiency, effectiveness, and output quality

Oversee resource planning and allocation across the studio's workstreams, ensuring the right people are on the right work and capacity is managed sustainably

Report on studio performance, commercial health, and growth to OLIVER senior management with clarity and accountability

WHAT YOU BRING

10+ years of relevant agency experience, with a significant portion in client services, account leadership, or business management roles

Proven experience leading teams of 15+ people across multi-disciplinary functions, including creative, social, content, strategy, and production

A track record of building and maintaining trusted partnerships with senior clients at Brand Director or VP level within major consumer brands

Experience working with large FMCG or beauty and personal care clients, with a strong understanding of how integral brand organisations operate

A strong grounding in the commercial management of accounts, including P&L; responsibility, forecasting, scope management, and growth planning

Demonstrated ability to grow accounts and expand studio scope, identifying and converting opportunities that extend the offering beyond production into strategy, creative, and data

Experience developing, coaching, and leading senior team members, with a track record of building high-performing, motivated teams

Strong strategic thinking, with the ability to contribute meaningfully to brand and marketing strategy conversations,



not just operational delivery

The ability to balance oversight and delegation effectively, maintaining visibility of the studio's output without getting caught in day-to-day project detail

A solutions-focused approach to problem-solving, with the composure and judgement to handle escalations, shifting priorities, and complex stakeholder dynamics

Experience working in an in-house agency, embedded studio, or on-site model is a strong advantage, with an appreciation for the nuances of working within a client's organisation daily

Advanced Professional proficiency in English

Gen AI and Agentic Thinking:

A strong understanding of how Gen AI tools and capabilities are changing social content creation, creative production, and marketing strategy, with the ability to articulate this to clients and guide teams accordingly

Agentic leadership mindset: a systematic approach to complex business challenges, identifying the most effective path forward and enabling the team to execute with clarity and accountability

Experience guiding or sponsoring the adoption of AI tools and workflows within a creative or content studio, with a focus on practical value, responsible use, and client confidence

The ability to position AI capability as a growth lever for the studio, incorporating it into proposals, scope discussions, and strategic conversations with the client

Understanding of AI limitations and the importance of balancing technology with human creativity, judgement, and oversight

Qualifications:

Formal Degree is required

Professional English level spoken and writing.

Live in Mexico City or Metropolitan area

NICE TO HAVE

Experience working on Dove or Unilever brands

Experience specifically leading social-first or content-led studio operations

Multi-market or global account leadership experience

A background that includes creative, strategy, or production roles before moving into client services and leadership

Experience with transformation programs, studio stand-ups, or capability building within embedded agency models

Familiarity with social analytics, performance measurement, and data-led decision-making at a strategic level

Be Imaginative to push the boundaries of what’s possible

Be always learningand listening to understand

Be actively pro-inclusive and anti-racist across our community, clients and creations.

OLIVER, a part of the Brandtech Group, is an equal opportunity employer committed to creating an inclusive working environment where all employees are encouraged to reach their full potential, and individual differences are valued and respected. All applicants shall be considered for employment without regard to race, ethnicity, religion, gender, sexual orientation, gender identity, age, neurodivergence, disability status, or any other characteristic protected by local laws.

OLIVER has set ambitious environmental goals around sustainability, with science-based emissions reduction targets. Collectively, we work towards our mission, embedding sustainability into every department and through every stage of the project lifecycle.

#J-18808-Ljbffr

📌 Account Director (Ciudad de México)
🏢 OLIVER Latin America
📍 Ciudad de México