WPP is embarking on a major 3‑year transformation to simplify, modernise, and unify its technology platforms across the group. This change is critical to enable cost‑effective transformation, accelerate adoption of AI, data, and digital platforms, and ensure consistent delivery of value and benefits across all agencies and markets.

Workday is a cornerstone of this transformation, providing a single, modern system of record for people data and for driving efficiency through our operations and finance functions. By standardising core processes, improving data quality and enabling better insights, Workday supports consistent ways of working, stronger governance and future‑ready capabilities, while creating the foundation for scalable change, automation and AI‑enabled decision making across WPP.

Why we’re hiring
We are looking for a Workday HCM Consultant with core HCM and absence/time tracking experience to join the Workday Services Team providing post go‑live support.

Reporting to the Workday Services HCM Product Manager, the purpose of the role is to deliver high‑quality advice and support across Workday HCM, including diagnosis and resolution of issues raised by colleagues, creating and maintaining organisations and structures, and configuration across core HCM, absence, compensation and organisations.

What you’ll be doing

Manage complex change requests, establish the underlying problem, propose options and fully document the solution

Diagnose and resolve core HCM, absence, compensation and Time Tracking issues raised by the business





Support global merger activities and deployments

Manage tickets from assignment, including P1 or P2 incidents, taking to production, keeping the requestor informed at all times

Provide guidance to our team of analysts when troubleshooting complex issues

Professionally manage escalations should they occur and communicate with senior stakeholders

Provide functional expertise and guidance to our People Teams

Accountable for maintaining up‑to‑date process documentation

Safeguard global standards and principles against competing requests and priorities

Participate in testing activities as required

Proactively identify opportunities to extend and improve our Workday usage

Maintain expertise on data standards, functionality, features and capabilities in Workday and technology trends

What you’ll need

Five years’ Workday experience across Workday HCM including absence, time tracking, recruitment and talent, preferably in a global organisation

Ability to identify opportunities to extend Workday usage to meet business requirements

Ability to challenge stakeholders to fully understand a requirement





Take ownership of queries and successfully resolve them

Experience of using ServiceNow or a similar service management software

Effective team player and experience of working with others to achieve a common goal

Excellent organisational skills, attention to detail and confident communicator across all mediums

Ability to deliver to deadlines and prioritise effectively

Experience of improving ways of working and processes

Knowledge and experience of cross‑functional working on both HR and finance processes is an advantage

Who you’ll be working with
The Workday HCM Consultant will report to the Workday HCM Product Manager and will liaise with the general Workday Services team.

Benefits

Passionate, inspired people — a culture that enables extraordinary work

Scale and opportunity — projects at an unprecedented scale in the industry

Challenging and stimulating work — unique projects with a team of creative problem solvers

Hybrid Working
We’ve adopted a hybrid approach, with teams in the office around four days a week. If you require accommodations or flexibility, please discuss this with the hiring team during the interview process.

Equal Opportunity
WPP is an equal opportunity employer and considers applicants for all positions without discrimination or regard to particular characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers.

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📌 Workday HCM Consultant (Ciudad de México)
🏢 Wpp
📍 Ciudad de México