Overview The firm, established in 2006, develops comprehensive freight forwarding services tailored to meet customer needs and provides high-quality, consistent services that exceed customer expectations.
Position Customer Support Operations Supervisor
Industry Logistic Company
Working Schedule Monday to Friday
Salary Php25,000-Php35,000
Benefits HMO
13th Month Pay
Requirements Bachelor’s degree holder
With at least 3-5 years of experience as Customer Support Supervisor
Can attend face to face interview
Can start as soon as possible
Job Responsibilities Manages daily back-office customer service operations, addressing client inquiries through email and phone
Ensures responses to customer requests are timely, accurate, and professional
Provides coaching, training, and support to customer service staff to enhance performance and service quality




Generates reports on inquiry volumes, resolution times, customer feedback, and overall team performance
Serves as the main point of contact for escalated back-office customer issues
Recruitment Process Initial Interview
Final Interview
Job Offer
Working Location Laguna Technopark Gate 1, City of Santa Rosa. City of Santa Rosa, Laguna, Philippines
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