Ecommerce Operations AssistantFull-Time · RemoteAbout AUGOTake life to go.That's what AUGO is about.For the mom whose back door is always open with kids and dogs running through.For the off-roader strapping his ATV onto the truck.For families, adventurers, and everyone in between — AUGO is built to come with you.We're a fast-growing e-commerce brand selling durable, practical products across home and outdoor categories — including our magnetic screen doors and retractable ratchet straps.We've built a strong Amazon business with thousands of 5-star reviews, and we're now scaling onto TikTok Shop, Shopify, and international marketplaces.To keep growing at pace, we need someone who can execute across the entire operation.The RoleWe're hiring a full-time Ecommerce Operations Assistant to be the tactical backbone of our team.This is a shared role — you'll support multiple department heads across Amazon operations, customer service, multi-platform store management, pricing, and light sourcing.You won't be siloed to one area.You'll be the reason customer messages get answered fast, listings stay healthy, pricing stays consistent across platforms, and the operation runs smoothly across countries.You'll report to the team through a shared task queue.Priorities are set collaboratively each week.Your job is to execute — cleanly, quickly, and with the kind of attention to detail that makes department heads want to keep giving you more.If you love variety, ownership, and being trusted across an entire operation, this role is for you.What You'll OwnAmazon Listing Monitoring & Support:Monitor Amazon listing health across our catalog.Flag issues as they happen — Buy Box loss, suppressed listings, content violations, low inventory alerts.Support listing updates when needed (titles, bullets, descriptions, images).
Back up the team on keyword research and backend search terms.Customer Service Across Channels:Respond to Amazon customer messages within 24 hours.Handle the customer email inbox at ****** Amazon Q&A; responses.Escalate complex issues to the right department head.Track recurring issues so we can fix them upstream.Multi-Platform Store Management:Support our Shopify store — product info, imagery, promotions, and updates.Support TikTok Shop backend maintenance.Coordinate updates across platforms so everything stays consistent.Pricing Across Platforms & Countries:Keep pricing accurate and aligned across Amazon (US + international marketplaces), Shopify, TikTok Shop,



and any other channels we launch on.Maintain pricing sheets in Google Sheets.Roll out coordinated pricing changes when the team makes them.Image Work & Content Support:Basic image editing in Canva or Photoshop.Prepare listing images to spec across platforms.Support A+ content and promotional graphics when needed.Sourcing Research:Basic supplier research on Alibaba and ****.
Build vendor comparison spreadsheets.Coordinate sample tracking.You're not negotiating deals — you're building the data department heads need to negotiate.Data & Reporting:Data entry into internal systems.Compile weekly reports across platforms.Ad-hoc analysis for department heads as needed.What Success Looks LikeMonitor Amazon listing health across the catalog — flag issues within 24 hoursResolve customer messages within 24 hours across Amazon + email inbox (95%+ hit rate)Handle 50+ customer service touches per week solo across all channelsKeep pricing accurate and aligned across all platforms + country marketplacesComplete Shopify store updates on scheduleZero escalations on standard operational work after month 1Complete first end-to-end sourcing research assignment by month 2Positive feedback from at least 2 department heads by month ****% attendance and reliability during first 90 days************ Day PlanFirst 30 Days — Foundations & OnboardingLearn AUGO's products, brand voice, and platform footprint (Amazon, Shopify, TikTok Shop, international marketplaces)Master our tools: Amazon Seller Central, Helium 10, Shopify admin, Canva, Google Drive, customer email inbox, VA Task QueueMeet each department head via 15-min intro LoomAssist on 2 real listing monitoring / update tasks (paired review before publish)Handle 10 customer messages/day with review across Amazon + emailDays ***** — Own Cross-Department WorkTake ownership of Amazon listing monitoring soloHandle ***** customer messages/week solo across Amazon + emailTake ownership of pricing consistency across platformsComplete first Shopify store update projectComplete first image editing assignmentComplete first sourcing research taskBegin weekly async check-ins with department headsDays ***** — Optimize & ScaleFull ownership of customer inbox at scale (50+/week)Full ownership of Amazon listing health monitoringOwn pricing coordination across all platformsDeliver Shopify updates on scheduleComplete cross-department sourcing projectsFlag process improvements and help refine SOPsRequired Experience1+ year direct hands-on Amazon Seller Central experience — non-negotiableExperience monitoring or managing e-commerce listingsPrior customer service backgroundComfortable managing tasks from multiple stakeholdersRequired SkillsNear-native written English (9+/10 self-rating)Amazon Seller Central proficiencyCustomer service written communicationGoogle Workspace proficiency (Sheets, Docs, Drive)Basic Canva or PhotoshopDetail-oriented, organized, comfortable multi-taskingReliable time zone overlap with US Eastern (3–4 hrs/day minimum)Nice to Have (Not Required)Shopify backend familiarityTikTok Shop backend familiarityAmazon PPC / advertising familiarityHelium 10, Jungle Scout, DataDive, or similar toolsAlibaba / **** sourcing experienceInternational marketplace experience (Amazon EU, UK, CA, AU)Basic spreadsheet formulas (VLOOKUP, INDEX/MATCH)A+ content design experienceWho You AreSelf-directed within clear prioritiesComfortable receiving tasks from multiple department heads — you don't get overwhelmed by multi-tasking, you find rhythm in itStrong prioritization judgment — you know what to do firstProactive communicator who flags blockers earlyHandles pressure wellOwns your work — doesn't wait for permissionTeam-oriented — you're comfortable being a shared resource, not a solo hireBenefits & Culture — Why You'll Thrive at AUGOCross-Functional Exposure Most VA roles pigeonhole you into one narrow area.This one gives you access to every part of the operation — Amazon, Shopify, TikTok Shop, customer service, pricing, sourcing, cross-country work.You'll learn how an entire e-commerce brand actually runs from the inside.Direct Line to the Team You'll work directly with the founder and multiple department heads.No corporate red tape, no committee approvals, no waiting weeks for direction.Real feedback, real answers, real ownership.A Brand With Proven Traction Thousands of 5-star reviews on Amazon.We're not a startup guessing at product-market fit — we're a proven brand scaling across new channels, new countries, and new categories.Your work compounds on real momentum.Real Impact Across Departments Your work moves the needle in customer satisfaction, listing health, pricing accuracy, cross-platform consistency, sourcing costs — everywhere.You'll see your contribution in real business results, every week.Growth Path Prove yourself here and there's room to grow — into specialist tracks (Amazon operations, customer experience, sourcing, international expansion), team lead roles, or department support as AUGO scales.Fully Remote Work from wherever you're most productive.All you need is reliable internet, US Eastern time zone overlap, and the discipline to show up every day.Mission-Driven AUGO is about helping families and adventurers take life to go.You'll be growing a brand that genuinely makes people's lives easier — that shows up in every 5-star review, every returning customer, every review that says "buying another one for my in-laws."#J-*****-Ljbffr

📌 Ecommerce Operations Assistant (México)
🏢 AUGO
📍 México